Job Description

Job Title: Senior Account Manager Location: Malaysia
WHAT YOU WILL BE DOING: Client services

• Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.
• Where clients experience a negative service or we do not come across in the best light, escalate this to the Business Director to ensure that it does not happen again.
• Responsible for Brand guardianship on their projects within the team.
• Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions.
• Negotiate to create win-win compromises with your client on behalf of your team members, where needed.
• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.

Workflow management

• Uses project management and workflow tools.
• Responsible for the timely delivery of projects, escalating any potential issues to the Business Director.
• Identifies upcoming work and works with the Senior Designer and Copywriter to ensure these are accounted for in the Studio forecasts.

Project delivery

• Will lead on projects where account management is required.
• Is accountable for the brief and works with the client to ensure the team has obtained the right information required to begin work on the project.
• Ensures that the project team and client agree to a scope before work is commenced
• Accountable for project timing plans, ensuring that project teams and the client are on board with them.
• Accountable for scope management and scope creep on projects, working with the Business Director to ensure the client has approved and is aligned to these.
• Escalates any projects that are at risk of an unsuccessful delivery to the Business Director.
• Works with the team to ensure that projects are running smoothly, ensuring that they understand the client\'s ambitions and that the client understands the requirements of the team to meet them.
• Accountable for the final presentation of work to the client, ensuring that the work answers the briefs, all QA checks are complete and is presented in the best light.

New business development and pipeline activity

• Identifies new business opportunities through relationships, always looking to up-sell IIG\'s capabilities, and works with the Business Director to establish a plan to pursue the business.

Team development and inspiration

• Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.
• Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
• Influence and inspire your internal team to deliver projects to a high standard including QC.

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE

• Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships.
• Delivered campaigns in both English & Bahasa-Melayu and have a strong understanding of local Malaysian nuances and culture.
• The ability to manage and filter workflow as well as organize and prioritize workloads to maximize productivity.
• Knowledge of account management and invoicing.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software\'s.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Languages: Must be fully proficient in both English and Bahasa.

Minimum Qualifications:

• A minimum of 6 years in Account Management at / across top-level agencies. Experience in the foods & refreshments categories would be a plus.
• Worked on at least 2 large-scale multi-national brands in the past.
• Languages: Must be fully proficient in both English and Bahasa.

A LITTLE BIT ABOUT THE COMPANY: Inside Ideas Group is a rapidly expanding global creative services agency with a twist: we provide our clients with bespoke dedicated agencies that operate from within their offices. It\'s a dynamic, fast paced, solutions-focused start-up environment that brings client and agency closer together to co-create more effective and efficient work. In September 2019, IIG were awarded a contract by Healthcare Brand to create agencies inside Healthcare Brand leading offices around the world. Inside Ideas Group and its\' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.