Why Kyndryl Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward \xe2\x80\x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you \xe2\x80\x93 not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back \xe2\x80\x93 from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way. Your Role and Responsibilities

• Advises and guides the client regarding the use of a broad range of products, offerings, and services.
• Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
• Using technical resources and tools, they support the client by answering questions and responding to client requirements.
• They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance.
• They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
• Support Clients by Telephone.
• Support Desktops & Laptops.
• Support Desktop Operating Systems.
• Good Customer service skills.
• Good technical skils.
• Good communication skills.

Required Technical and Professional Expertise

• Bahasa Malaysia communication skills

Preferred Technical and Professional Experience . Required Education Associate\'s Degree/College Diploma Preferred Education Bachelor\'s Degree Being You @ Kyndryl Diversity is a whole lot more than what we look like or where we come from, it\xe2\x80\x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we\xe2\x80\x99re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you \xe2\x80\x93 and everyone next to you \xe2\x80\x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That\xe2\x80\x99s the Kyndryl Way. Other things to know For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Customer Service Representative Employment Type Full-Time Contract Type Regular Position Type Early Professional Travel Required No Travel Company (Y044) Kyndryl Malaysia Sdn. Bhd. Is this role a commissionable / sales incentive based position No