Job Description

Role Responsibilities

CFCC SURVEILLANCE OPERATIONAL EXCELLENCE

Objective Description:

Quality:

• Prime importance to quality of case review / articulation
• Give high priority to quality, work on feedback and request support as required to strive towards healthy CQI [case quality of

=95% (across Material, Major and Minor)] with nil material mistake * Action completion for AQI/QCP/IQC within the stipulated time given by the LM

• Ensure there are no deviations to the FRRP / QCP process as laid down in the confluence
• Ensure to have 10% of error reduction compared against 2021 and further reduction to be achieved for H2 2022 - Overall quality should be maintained in Green

Throughput & Timelines:

• Should meet the desired throughput numbers as agreed with LM. Self-identify if you are an outlier (+/- 10% variance) and seek early support and intervention to avoid issues and underperformance
• Zero CAD Breach
• Timely escalation of all issues with LM/Country and other stakeholder which are pending due to exceptions (Technical Issues, False Risk Events, Manual Cases etc)

Risk Relevance (RR):

• Ensure right escalations to the country and contribute towards improving the RR%
• The Individual escalation to RR% should be equal or more than the average team RR% (Quarterly)

RFI Cancellation and Rework:

• Monthly RFI cancellation and rework should not be more than 5% of the total RFIs initiated by the individual

Measures of Success / Results:

• Balance qualitative case review progress with team's average throughput. Identify if you are an outlier (+/- 10% variance from team's average) and seek early support and intervention to avoid quality issues and underperformance
• Give high priority to quality, work on feedback and request support as required to strive to towards 100% quality score and continuously ensure that weekly/monthly AQI is trending well. No repeat errors
• Understand the learning from the exceptions noted in QCO / QCP / IQC results. Ensure requisite reworks / actions are completed in a timely manner
• Be aware of case review progress against the workable cases/ batches and support the team with focused cases reviews to ensure Timeliness/ CAD
• Any tech or case information related issues noted to be highlighted to the Team Manager and tracked for close-looping
• Reducing unnecessary escalations, improving quality of escalations & RFI's, as well as reducing unnecessary RFI's for self (as applicable)

PROCESS

Objective Description:

Operational Rhythm:

• Prioritize Cases bases on ageing/allocation
• Ensure Adherence to AAA DOI & Process Guidance (as per FCC Process Portal i.e. Confluence)
• Optimally use the tools available to review cases effectively (e.g. Arachnys, Quantexa)
• Actively participate in Daily huddles/Team meetings
• Actively use and contribute to FCC Knowledge Portal
• Ensure Acknowledgements /Assessments assigned in a timely manner
• Weekend support, whenever required

• Process re-engineering/Agile projects

• Support system enhancements/roll outs

• Self MIS review and rationalisation

Measures of Success / Results:

• Unit to be within CAD
• Participate in the daily huddles/ team meetings
• Be responsive to deliverables
• Ask for 1:1 if missed for the month
• Adherence to Login / Logout time
• Minimum 8hrs in Case review. 1 hour of the 8hrs may be used for meetings/ trainings
• Breaks not to exceed 1hr
• Ensure to manage Average realization. If not to catch-up over the weekend for catch-up or additional support
• Ensure you actively use tools available and have live access entitlements tools and systems
• Clear understanding and application of DOI, guidance note, DSO Rules/typologies, Red flags, AML policies and Risk Based Approach
• Cases should be prioritised: QCO reworks, QCP / IQC fails, RFI reworks/ no response
• Minimum of 1 process improvement idea to be submitted
• Highlighting any unusual trend/pattern noted during case review
• Handhold New joiners and support them to settle down
• Support Projects on BTL / UAT/ UVT testing as required and without impacting BAU, within the time window laid down for such testing

PEOPLE/STAKEHOLDERS

Objective Description:

Performance management:

• Adhoc Leaves and absenteeism
• Avoid unplanned leaves and loss of pay by effective leave management

Quality Preparedness:

• Adhere to the OJT plan (FCSU Review Readiness Programme wherever applicable)

Mentorship & Knowledge sharing:

• Actively participate in case study discussion/ refreshers sessions
• As part of Individual development plan, in consultation with LM identify 4 trainings (1 Training per Quarter) via Discover or any other platforms - ex: Intuition
• Participate in the Mentor/Mentee program for the team.
• Develop a short term, medium term and long-term career plan for yourself in line with the discussion with your Managers.

FCSO & GBS wide initiatives:

• Participation in site wide activities including CSR events (Voluntary)
• Actively participate in ZEST activities

Measures of Success / Results:

• Ensure leaves are appropriately logged in Peoplesoft
• Review best case repository
• Complete at least 2 e-Learning Modules on Basics of Banking and Banking products during the year
• Complete any one AML/KYC/Banking certification by Q3 2022
• Participate and contribute in re-fresher sessions
• Participate in CFCC engagement / Mentorship programs, as applicable
• Active participation in bank sponsored CSR activities
• Participation in ZEST driven activities

AUDIT & CONTROLS

Objective Description:

Operational Risk Framework:

• Adherence to all ORF control requirements

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct:

• Contribute towards Satisfactory rating in the audits

Take personal responsibility for understanding the risk and compliance requirements of the role:

• Declarations such as PAD, CFR, CPR, Relative Third-Party Relationships etc
• Block leave
• Mandatory trainings
• Zero instance of changing the work location without appropriate approval from LM/Unit Head

Effectively identify, escalate, mitigate and resolve risk and compliance matters:

• Proactive identification and reporting of risks and concerns
• Mitigation of risks and resolution of issues in a timely manner

Measures of Success / Results:

• Ensure no deviation from defined processes to ensure ORF controls are adhered to
• Ensure qualitative work with apt timeliness to be prepared for GIA/external auditor/monitor reports
• Ensure there are no Exceptions for self
• Ensure no breach or timeline misses to completion of mandatory E-learning / Compliance training requirements
• Prioritise and focus on BSG to move to the next level by Q3 2022
• Highlight potential risk to the management proactively on time through proper channels
• Track and take forward the risk for right escalation to your manager

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

• Flexible working options based around home and office locations, with flexible working patterns

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website