Job Description

Your IT Future, Delivered

Senior Application Support Specialist - IAM

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our Identity and Access Management (IAM) team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #devops #applicationsupport #elixirphoenix #hiring #LI-MC1

Grow together
The role will be part of a new IT Services DevOps team within the Identity & Access Management area serving the \xe2\x80\x9cStart DHL\xe2\x80\x9d service introduction. After an initial implementation phase the \xe2\x80\x9cStart DHL\xe2\x80\x9d project will turn into a global service, providing identity management to all DHL divisions.

For any issues related to the \xe2\x80\x9cStart DHL\xe2\x80\x9d application, you are our superhero as you will provide enterprise-level assistance to our operational users as part of the L2/L3 \xe2\x80\x9cSTART DHL\xe2\x80\x9d Support team. The same applies when it comes to establishing the root causes of application errors and escalating serious concerns to the developer. Keeping a record of configuration changes and scheduling application updates. Besides documenting processes and monitoring application performance metrics, performing analyses on software application functionality, and suggesting improvements will be part of scope.

Last but not least, security technologies associated with the application run and Consulting with the software development team and product owner to improve application performance with better user experience are all in your support league.

Ready to embark on the journey? Here\xe2\x80\x99s what we are looking for:
As a Senior Application Support Specialist - IAM, having hands-on experience on Elixir Phoenix framework is a huge plus. Very good knowledge of C# and .Net will also be an integral part of this role.

You are an application support aficionado, therefore you have a good understanding of analyzing issues, incidents and handle requests coming via Service Now together with experience as a support engineer in a related field. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Unlimited Outpatient Medical for employees
• Flexi Benefit Plan \xe2\x80\x93 Customized per individual needs
• Choose any day for your Vacation from Earned Public Holiday (Saturday and Ad Hoc)
• Modern offices with free parking

Great Team
Hi, my name is Stephan and I\xe2\x80\x99m a team manager. I started my career at DHL IT Services back in 2018 when I took a role as Managing Consultant in the Identity and Access Management team. Gaining more hands-on experience with IAM has always fascinated me, so I moved fast through the company ladder and soon landed in a Service Product Owner role. In 2021, I moved to a management role, being Head of IAM Service Implementation and Delivery. Together with the strong support of a multinational & diverse team, we are working on our common ambition \xe2\x80\x93 Identity and Access Management. Looking forward to having you onboard!

DHL