Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Information Technology (IT)

Management Level Senior Associate

& Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You\xe2\x80\x99ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you\xe2\x80\x99ll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.

Delegate to others to provide stretch opportunities, coaching them to deliver results.

Demonstrate critical thinking and the ability to bring order to unstructured problems.

Use a broad range of tools and techniques to extract insights from current industry or sector trends.

Review your work and that of others for quality, accuracy and relevance.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

Uphold the firm\'s code of ethics and business conduct.

Core Responsibilities

Provide technical support to employees for desktops, laptops, printers, mobile devices, and other hardware, either in person or remotely.

Manage and maintain the WorkspaceOne environment, including provisioning, configuration, and monitoring of user devices.

Create and maintain scripts using PowerShell PSADT to automate and streamline support processes, ensuring that support is efficient and effective.

Install and configure software and hardware on Windows and Mac operating systems, ensuring that all systems are up-to-date and secure.

Respond to incidents and requests in a timely manner and escalate complex issues to the appropriate team, keeping users informed of progress and ensuring that all incidents are resolved within SLA.

Continuously improve support processes and procedures, seeking out opportunities to streamline and automate processes where possible and collaborating with other Digital & Data teams to share best practices.

Provide training and guidance to other team members, sharing your technical knowledge and expertise and helping to build a supportive and knowledgeable team.

Work closely with other Information Technology teams, including Technology Ops (Network Infra & Server), and Network Information Security teams, to ensure the seamless delivery of technology services, collaborating on projects and initiatives as required.

Maintain an up-to-date knowledge of the latest technologies and tools, seeking out opportunities to attend training and conferences to further your skills and knowledge.

Qualifications

Bachelor\'s degree in Computer Science or related field, or equivalent work experience.

3+ years of experience in desktop support, with a strong track record of delivering high-quality technical support.

Strong technical skills in WorkspaceOne, PowerShell PSADT, Windows, and Mac, with experience in managing and maintaining a large-scale enterprise environment.

Strong understanding of Active Directory infrastructure and Group Policy Objects.

Prior experience using PowerShell or other languages to automate processes is strongly preferred.

Excellent customer service skills, with the ability to communicate technical information to non-technical users in a clear and concise manner and build strong relationships with users.

Ability to prioritize and manage multiple tasks in a fast-paced environment, with strong problem-solving skills and the ability to manage complex issues to resolution.

Excellent written and verbal communication skills, with the ability to collaborate effectively with other Information Technology teams and communicate technical information to non-technical users.

A passion for technology and a desire to continuously learn and grow professionally, with a strong commitment to personal and professional development.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Up to 20%

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date December 31, 2023

PwC