Job Description

Line of Service Tax

Industry/Sector Not Applicable

Specialism General Tax Consulting

Management Level Senior Associate

& Summary A career within Tax Technology services, will provide you with the opportunity to work directly with senior Information Technology professionals within PwC, as well as with our clients, in order to provide specialised assistance to troubleshoot and resolve issues surrounding the technical application aspects of our tax technology solutions.

Our team is responsible for acting as the direct liaison with information technology professionals at PwC and our clients by providing specialised assistance to troubleshoot and resolve issues with our tax technology solutions. You\xe2\x80\x99ll focus on utilising proprietary web applications and managing technology support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

System Support Engineer is responsible for system support, problem escalation and resolution for applications. The position is also accountable for system testing and documentation.

Provide technical support and on-going services to end users via ServiceNow.

Acts as a liaison between the users and the business and development teams

Participate in requirements analysis and review sessions

Coordinate with cross functional teams for issues not resolved at L2 level.

Participation in daily scrum meetings and weekly global cross-meetings.

Creates and maintains up-to-date documentation (ServiceNow solutions, FAQs, Release Notes, User Guide published in Google site/Shared drive).

Execute system testing and assist with deployment activities.

Opportunity to work on the design and development of no-code applications (training will be provided).

As a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.

Delegate to others to provide stretch opportunities, coaching them to deliver results.

Demonstrate critical thinking and the ability to bring order to unstructured problems.

Use a broad range of tools and techniques to extract insights from current industry or sector trends.

Review your work and that of others for quality, accuracy and relevance.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

Uphold the firm\'s code of ethics and business conduct.

Preferred skills

Recognized University Degree in Computer Science/Information Technology or related discipline.

3 years and above related working experience in system and application support.

Knowledge of ITIL standard methodologies (ITIL foundation certification would be an advantage).

Familiarity with Azure DevOps.

Familiarity with ServiceNow platform.

Basic knowledge of SQL Server.

Good analytical skills, ability to multitask and prioritize.

Ability to work independently on individual assignments and collectively with a team on larger projects.

Good interpersonal skills: Writing skills & communication skills.

Availability to work extended hours when needed.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date June 30, 2024

PwC