Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is one of the world\xe2\x80\x99s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We are currently looking for a Senior Azure Support Specialist to join our team. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company\xe2\x80\x99s values and vision.

This position will be located at Kuala Lumpur Sentral (Menara 1 Sentral) and it is easy to get to by public transportation as it is located at the heart of Kuala Lumpur. Our organization thrives by using modern tools and is eager to utilize the business opportunities that comes with new digital tools and skills.

Interrelations

• GHSEQ Team
• Business Process and HSEQ Data Management Team
• Business Application and Vessel IT Team
• Global Business Services IT Team
• WSM Application Principles
• Vessel/ Shore Users
• Suppliers and vendors of products and services related

Formal authorities

• Responsible for the migration of existing servers to the new Microsoft Azure subscription.
• Involved in collaboration on migration and discovery workshops/ meetings, project planning, documentation, implementation and post implementation support.

Main responsibilities and tasks

• Migration planning exercises and effort estimation for project/ proposal. Analyze environments and be capable of providing recommendations on design, security, performance and compliance.
• Ensure Disaster Recovery and Incident Response is included in the project plan and proven working post migration.
• Working closely with service providers for the migration.
• Perform technical assistance in various capacities as needed.
• Documentation of solutions, e.g.: architecture, configuration, setup and etc.
• Work with support teams involved to define and maintain operational processes and documents. Ensure all program documentation is updated and relevant to current support tasks.
• Monitoring processes uptime, performance and security post migration. Resolve and/or promptly escalate business and technical issues raised by the users or internal support teams to the service providers.

Accountabilities

• This position will be measured against:
  • Response to an Incident reported, coordination of the Incident until resolution during post migration support and also ongoing support in Business As Usual mode.
  • Completion of the servers migrated.
  • Completeness and availability of the documentation delivered.
  • Quality of the knowledge transfer performed during handover of the ongoing support to the relevant support teams and members.
  • Stability of the servers migrated post migration, for a specific duration as agreed.

Qualifications
Mandatory requirements

• Bachelor\xe2\x80\x99s Degree in Computer Engineering, Computer Science, or other equivalents.
• Must have minimum 4 years of relevant work experience with Cloud administration and automation.
• Experience in managing migration project to Azure.
• Possession of Azure Microsoft certifications.
• Administration experience in Windows Servers.
• Good interpersonal, communication (written and verbal) and supervisory skill.
• Excellent English communication skills (verbal and written) combined with professional telephone manner.

Additional preferences

• Experience in Microsoft Azure Operational and Monitoring tools.
• Experience in troubleshooting Azure infrastructure related issues, checking diagnostic and audit logs.
• Possess any project management related certifications will be a plus.

Sounds interesting? You can apply online today through our career portal by creating a "Candidate Home" account and attach your latest Resume. Please note that only shortlisted candidates will be contacted.

Contact details:
arif.ahmadazam@wilhelmsen.com
Work location: Kuala Lumpur Sentral, Kuala Lumpur
Nationality preference: Malaysian

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