Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

Principal responsibilities

Global Change Delivery Senior Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Senior Business Analyst\xe2\x80\x99s will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change \xe2\x80\x98product\xe2\x80\x99, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot).

Value Creation:

\xc2\xb7 Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders

\xc2\xb7 Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems

\xc2\xb7 Questions current state and facilitates stakeholders to identify opportunities for improvement

\xc2\xb7 Uses understanding of the Group\xe2\x80\x99s strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage

\xc2\xb7 Understands different mind-sets and analyses options to develop implementable solutions

\xc2\xb7 Exhibits high energy, understands issues within team and galvanises others to achieve goals

\xc2\xb7 Gains a clear understanding of others\xe2\x80\x99 point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved

\xc2\xb7 Articulates or translates complex information in clear, meaningful and structured way to suit audience

\xc2\xb7 Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners

\xc2\xb7 Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Operational Performance:

\xc2\xb7 Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.

\xc2\xb7 Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements

\xc2\xb7 Supports the business in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Supports GCD Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.

\xc2\xb7 Document and develop targeted benefits for a change intervention

\xc2\xb7 Utilises financial skills to develop a high level business case, considering investment and high level benefits

\xc2\xb7 Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts

\xc2\xb7 Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders

\xc2\xb7 Leads end-to-end change journey and validates mitigation plans

\xc2\xb7 Defines, shapes and recommends creative solutions options, weighing risk/reward

\xc2\xb7 Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)

\xc2\xb7 Manages responsibilities, objectives and task allocations for a large project or programme

Capability and People Development:

\xc2\xb7 Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans

\xc2\xb7 Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community

\xc2\xb7 Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback

\xc2\xb7 Develops a network of professional relationships (within GCD and with business partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral

\xc2\xb7 Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers

\xc2\xb7 Support the Project Management Office and Consulting Leadership team with supply management / resourcing pipeline and scheduling.

Requirements

Requirements

Knowledge

\xc2\xb7 Expert knowledge of Global Change Delivery Business Transformation Frameworks, methodologies and best practice techniques

\xc2\xb7 A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery

\xc2\xb7 Outstanding understanding of HSBC Group structures, processes and objectives

\xc2\xb7 Very strong knowledge of the external environment \xe2\x80\x93 regulatory, political, competitors etc.

\xc2\xb7 Business re-engineering knowledge

\xc2\xb7 Advanced Business analysis, requirements gathering and design techniques

\xc2\xb7 Advanced Change management and implementation management techniques and approaches

Experience

\xc2\xb7 Proven track record as an outstanding analyst or consultant

\xc2\xb7 Overall financial services industry knowledge with specific functional expertise

\xc2\xb7 Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects

\xc2\xb7 Experience of business case development and a sound understanding of how design enablers underpin business benefits

\xc2\xb7 Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

\xc2\xb7 Excellent communication, inter-personal and negotiating skills

\xc2\xb7 Excellent decision making and problem solving ability

\xc2\xb7 Advanced judgmental skills to identify and resolve problems

\xc2\xb7 Experience of managing large teams and resources located remotely

\xc2\xb7 Ability to motivate and lead people, employing appropriate management styles

\xc2\xb7 Proven ability to work across regions whilst maintaining a global perspective

\xc2\xb7 Proven ability to work with senior stakeholders and business sponsors

Qualifications and Accreditations

\xc2\xb7 Certified Business Analysis Professional (CBAP) - Optional

\xc2\xb7 Lean Six Sigma Black Belt - Optional

\xc2\xb7 Degree in Business Information Systems, business administration / management / economics, engineering and science or a related field

Capabilities

\xc2\xb7 Decision Making

\xc2\xb7 Achieving Excellence

\xc2\xb7 Delivery at Pace

\xc2\xb7 Collaboration

\xc2\xb7 Impactful communication

\xc2\xb7 Commerciality

\xc2\xb7 Business Analysis & Design

\xc2\xb7 Business Case and Benefits Realisation

\xc2\xb7 Change and Implementation Management

\xc2\xb7 Process Re-engineering

\xc2\xb7 Planning and Plan Management

\xc2\xb7 Stakeholder Management

\xc2\xb7 Problem Solving and Critical Thinking

\xc2\xb7 Consultancy

\xc2\xb7 Resource and Team Management

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

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