Job Description

Job Responsibilities:

• Facilitate the operations strategy, transformation of the operations, group initiatives, and the core systems transformation.

• Dealing directly with department heads, IT/Digital units, and vendors to produce project deliverables, lead process remediation/improvement projects and Group initiatives across the company (e.g., BRD and process map).

• Project management, giving management regular information on the status and risks/mitigation.

• Create policies, procedures, and process flows that apply to all Digital Insurance products and channels.

• Analyze current data and operational flows between teams and systems; consider potential technological solutions to boost automation through straight-through processing and optimize resource use (STP).

• Workshops that support blueprinting and analyze processes as-is and as-to-be while designing the goal operating model.

• Utilizing automation tools, work with our Distribution company and other partners to improve internal and distribution operations.

• Support the issuance of RFPs and the evaluation of vendors based on the projects parameters and its goals.

• Assist Legal and Compliance in making sure that our procedures adhere to national standards.

• Create a management presentation based on the companys goals.

• A minimum of 5 to 7 years of working experience in relevant experience.

• Established process improvement expertise that has transformed operations and services and improved end-to-end customer experience, SLAs, and TATs, ideally while lowering associated costs.

• Knowledge and expertise in operations and technology across a wider range of insurance, financial services, and related industries.

• Expertise of business requirements collection, gap analysis, and project management.

• Exemplary stakeholder management abilities.

• Microsoft Office proficiency, particularly with Excel, PowerPoint, and Visio (or other tools for process mapping).

• Knowledge of the working concepts and practices of Agile.

• Excellent written and verbal English skills; knowledge of another Asian language is preferred.