Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Team Summary

Visa Consulting & Analytics (VCA) is Visa\'s consulting division, serving Visa\'s clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results for Visa\'s clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Malaysia clients to win more business, you should apply.

What a Senior Client Consulting Manager does at Visa:

The Senior Client Consulting Manager will be a key member of the Visa Analytics and Consulting (VCA) team in Malaysia. As a Senior Manager, you will undertake consulting engagements for Visa clients in Malaysia, and partner with VCA, Business, and Technology teams across the organization to enable portfolio growth and improved profitability in clients\' payment business.

In this role, you are expected to:

• Cultivate relationship with Visa\'s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.
• Drive client conversations, business development, including executive meetings to secure strategic projects, assessing client needs, proposing relevant VCA services, scoping and pricing, and confirming new projects.
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa\'s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.
• Develop propositions by closely working with Account Executives, promoting solutions with external clients, and executing as well as delivering the consulting engagement to clients.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best-in-class payment expertise to the client. We want to bring this expertise closer to our clients by placing the Senior Manager in-market in Malaysia. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

What you will need:

We are looking to hire candidates that have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate you should have:

• Degree (Masters or Ph.D. would be an advantage) in Business Administration, or Economics or equivalent experience
• 10+ years of experience in retail banking or financial services consulting, with most of that time in cards and payments and/or closely related industries
• Experience in several key issuer business areas, such as portfolio management, marketing, product management, loyalty and reward program management, operations, risk management, for both credit and debit cards
• Strong understanding of card issuers\' and acquirers P&L and critical factors in driving performance & profitability
• Strong Digital know-how and experience
• Consulting experience preferred with payments, project management and/or process re-engineering credentials preferred
• In-market experience and/or knowledge of local culture as well as regulation and industry trends
• Knowledge of emerging trends in the local payment landscape including Fintech
• An understanding of statistical analysis, modelling, scoring schemes, etc.
• Storyboarding and data storytelling including strong Excel and PowerPoint skills

What will also help:

• Deep experience in consulting, corporate strategy, or business management
• Demonstrated ability to lead complex projects with excellent project management skills
• Demonstrated ability to lead business development and deliver revenue targets consistently
• Superior analytical and problem-solving skills, logical thinker with demonstrated intellectual and analytical rigor
• Strong internal team and external client stakeholder management with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data, make actionable recommendations, and tenacity to implement
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Solutions-focused mindset

Projects you will be a part of:

As part of the team, you will get opportunity to work on strategically important projects for clients.

• As part of the team you will get opportunity to work on strategically important projects for clients.
• As an example, you might be working with an issuer client to assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to the Bank.
• You will also be involved in client pitches, to bring strategic thinking in bringing together a compelling proposition to help Visa win clients and deepen partnerships.
• You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.
• You will provide thought leadership and advisory service to our clients in the face of changing regulation and market landscape impacting business revenue streams.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Visa