Senior Contact Centre Advisor
Job Description
At AIA we\'ve started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. About the Role . Attend to inbound call and email enquiries received from corporate clients and to ensure service level agreement is maintained within target. . Handle and protect Personally Identifiable Information (PII). PII is one of the top priority for AIA. You are responsible to ensure that customer confidence and the reputation of AIA is safeguarded at all times. Attend to inbound call and email enquiries regarding claims, letter of guarantee request and policy member maintenance, received from corporate clients (Insured Employees/Members, HR personnel, Agents, Brokers) Escalate enquiry to other relevant departments, follow-up and keep customer informed consistently. Update enquiry details and claim documents into system. Issue Letter of Guarantee to panel hospital and insured member. Delivering and maintaining minimum customer service standard as set by the company. Handle and safeguard business and personal information at all times and comply with applicable data privacy laws and regulations. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
foundit
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD963610
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMalaysia, Malaysia
-
EducationNot mentioned