Senior Customer Care Executive (cp)
Kuala Lumpur, Malaysia
Job Description
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About Zenyum
Zenyum is one of Asia\xe2\x80\x99s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.
We are backed by some of the world\xe2\x80\x99s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.
Join us in our mission to spread smiles across Asia!
Responsibilities
Provide personalized customer care to both existing and new customers of our products.- Be the main point of contact for all customer queries through various channel like website support, social channels , live chat , calls and emails .
- Handle returns, refunds, cancellation and customer escalation and use internal systems to arrive at the best in class customer resolution times.
- You will be responsible for giving timely and accurate feedback to the internal teams to improve our products and overall customer satisfaction.
- Cross-sell and upsell Zenyum\'s dental products and services to the existing pool of customers
Requirement
- Minimally 4 years of relevant customer service experience
- Customer service-oriented nature who enjoys daily interaction with other individuals.
- Strong and effective communicator, with fluency in English and Mandarin to liaise with Mandarin speaking customers, or Bahasa Indonesia to liaise with Indonesian speaking customers.
- Advantageous to possess sales experience, however, not required.
- Good understanding of customer needs and an ability to propose solutions to address these needs.
- Excellent time management & interpersonal skills
- Office located at KL Eco City
- Working hours: Wednesday to Sunday; 1.30pm till 10.30pm
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Job Detail
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Job IdJD923454
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned