Senior Customer Care Executive (cp)

Kuala Lumpur, Malaysia

Job Description


About Zenyum

Zenyum is one of Asia\'s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world\'s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

Responsibilities

  • Provide personalized customer care to both existing and new customers of our products.
  • Be the main point of contact for all customer queries through various channel like website support, social channels , live chat , calls and emails .
  • Handle returns, refunds, cancellation and customer escalation and use internal systems to arrive at the best in class customer resolution
  • will be responsible for giving timely and accurate feedback to the internal teams to improve our products and overall customer
  • and upsell Zenyum\'s dental products and services to the existing pool of customers
Requirement
  • Minimally 4 years of relevant customer service experience
  • Customer service-oriented nature who enjoys daily interaction with other individuals.
  • Strong and effective communicator, with fluency in English and Mandarin to liaise with Mandarin speaking customers, or Bahasa Indonesia to liaise with Indonesian speaking
to possess sales experience, however, not required. * Good understanding of customer needs and an ability to propose solutions to address these needs.
  • Excellent time management & interpersonal skills
  • Office located at KL Eco City
  • Working hours: Wednesday to Sunday;
till 10.30pm

Zenyum

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD929789
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned