Job Description

Who we are
We serve some of the world's best brands from our centres of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our client's customer experience and elevating their sales. Our company has won over 270 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.

Responsibilities:
As a Customer Service Associate, you will be working with our Premium Technology Company Account to deliver #happier customer experience. We are looking for a friendly and hardworking customer service associate to join our growing team to support a world-renowned Korean company. The individual in this role will be responsible for supporting business customers through the day-to-day management of customer accounts.

• You are also required to perform these job functions: Answering customer calls and responding to live chats
• Tracking and documenting customer data and service issues. Maintaining customer records in databases.
• Maintaining a positive, empathetic and professional attitude toward customers at all times. Providing fast & accurate responses and doing close follow-up to ensure customer satisfaction & consistency;
• Ability to stay calm when customers are stressed or upset good listening, clear communication & ability to use positive language. Send program-related collaterals and forms.
• Advise on the latest promotions and mechanics. Manages feedback or complaints and liaises with backend support to resolve members' issues. Involve in ad-hoc projects. Meet daily KPI requirements.
• Following up and assuring customer satisfaction. Willing to work on rotational shift hours, weekends and public holidays.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of the company.

Requirements:

• Candidate must possess at least SPM
• At least 2 to 3 years of working experience in the customer service field is required for this position
• Have basic troubleshooting skills
• Possessed strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Excellent verbal and written communication skills in Mandarin and English
• Willing to work 5 days, 24/7 rotational shifts

Top reasons to work with us

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field

Working Hours
24/7 rotational basis, 5 working days (might include weekends and public holidays)

Location
Menara Kembar Bank Rakyat, Kuala Lumpur

Salary Range
MYR 2,300 - MYR 4,000 Basic + Language Allowance + KPI + Night Shift Allowances

Consultant in-charge
Phoebe Loke | phoebe.loke@hunters-in.com | +6016-211 7443
Victor Hew | victor.hew@hunters-in.com | +6016-229 2513