Job Description

Senior Customer Service Executive Freight Forwarding Industry in Setia AlamFollowMYR4,000 - MYR5,000 Per Month,Fast ResponseBe an early applicant!Posted 2 hours ago \xe2\x80\xa2 Closing 19 Sep 2024Be an early applicant!SaveApplyRequirementsOur Client was founded in 1977, initially focused on serving local and Oil & Gas industries on Peninsular Malaysia\'s east coast. The company diversified its activities nationwide, encompassing mechanical engineering, truck body building, construction, motor repairs, spare parts, insurance brokerage, housing development, and trading. This diversification aligns with Malaysia\'s Vision 2020, leading to significant growth and positioning the company as a comprehensive service provider. They are committed to expanding its facilities and resources to meet future demands and continue its progress.Position: Senior Customer Service / Manager Customer ServiceLocation: Setia Alam Sun Suria Forum, Shah Alam

• At least 2 year experience related freight forwarding above
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team
• Must have own transport

Responsibilities

• Lead, mentor, and develop the customer service team, setting clear goals and performance expectations.
• Monitor team performance, provide feedback, and implement improvement strategies.
• Handle customer inquiries , ensuring timely and effective resolution and high level of customer service, addressing customer needs with empathy and professionalism.
• Oversee the monitoring and tracking of shipments, ensuring accurate and timely updates are provided to customers in addition on addressing and resolving any issues related to shipment delays, discrepancies, or changes.
• Manage the processing of claims for lost or damaged goods, ensuring proper documentation and communication and also resolve customer complaints and issues, coordinating with relevant departments.
• Manage relationships with international freight forwarding agents, ensuring compliance with global shipping regulations.
• Ensure thorough follow-up on all customer interactions, inquiries, and issues.

BenefitsBasic: RM (neg, depends on experience)EPF, SOCSO, EISBenefit:Allowance: RM (negotiable, depending on experience and candidate profile)Working Days: Monday - FridayWorking Hours: 9am-6pmAdditional Benefits

• Allowance Provided
• 5 Working Days

SkillsKnowledge of Freight Forwarding Problem-Solving Skills Communication Skills Customer Relationship Management Knowledge of Supply Chain Management Negotiation Skills Team Leadership Attention to Detail Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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