Job Description

Senior Customer Service Representative

We are one of the leading online retail platforms with locations in Hong Kong, Taiwan, Singapore, and Malaysia. Our mission is to provide exceptional service and a seamless shopping experience to our customers across these regions.

We are looking for a dedicated and professional Customer Service Senior to lead our team. The ideal candidate will be responsible for managing and overseeing the overall CS functions with specifications shown below.

Key Responsibilities:

Staff management - staff scheduling, workload balancing, and mentoring new staff. Taking up escalated cases from staff and making decisions. Detecting and handling red flag cases. Test checking staff's responses to ensure CS qualities are up to standard. Identifying potential shipment delays and instructing staff to notify customers promptly.

Qualifications:

Proficiency in spoken Cantonese, Mandarin, and English is a must. A university degree in any field is preferred. Minimum 3 years' customer service experience Experience in using Zendesk and/or Justcall is an advantage. Supervisory mindset and able to make decisions in a reasonable manner. Good soft skills to handle complicated cases. Able to work under pressure and independently.

What We Offer:

A dynamic and supportive work environment. Opportunities for career growth and development. Competitive salary and benefits package.
If you are passionate about customer service and meet the above qualifications, we would love to hear from you. Apply now to join our team and help us continue to deliver outstanding service to our customers.

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Job Type: Full-time

Pay: RM3,600.00 - RM5,000.00 per month

Experience:

Customer Service: 1 year (Required)
Language:

Cantonese (Required) Mandarin (Required)
Work Location: In person