Job Description

Create The Circular Economy With Us At Reebelo.com, we empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. We are looking for motivated team members like yourself with an innovative mindset. In 2 years we expanded to 7 countries, secured $50M from top investors, and scaled to 8-digit gross sales. Change the world, and supercharge your career with Reebelo! Find out more: https://reebelo.com/about-us Your typical day may include: Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints. Communicate effectively across all channels, including Email, Phone calls and Online Chat. Handling escalations and call back requests from customers Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets etc.) Test/validate new customer service features as they come online or within our support system (Zendesk) Be a key team player in our US Customer Service team and working closely with other departments (Logistics, Product, Sales) to ensure strong communication and resolve issues quickly and effectively. We\'d love to have a chat with you if you have: At least 2 years experience in a customer-facing role servicing the US market. Preferably within multichannel environment (email, phone, chat) Worked in a fast-paced e-commerce environment where change is constant. Experience with Zendesk or similar ticketing systems. Strong communication skills. Able to compose well-structured emails and communicate concisely in English on calls. Demonstrate a sound understanding of email etiquette and able to follow the \'voice of reebelo\' for consistency Fluent in English in reading, writing and speech. Experienced in problem solving and conflict management. You will need to be empathetic and able to remain calm when faced with challenging situations. Good understanding of customer service performance metrics and service level performance metrics. Self-reliant and has a positive attitude towards their work and team members. Able to work on night shifts/ rotational shifts. Based in the Klang Valley and able to work in a hybrid environment. You will be required to work in our office (KL Sentral) at least once a week. What we offer: Competitive remuneration package Comprehensive Health, Dental, and Vision Insurance Hybrid work environment. Work from any of our offices for a couple of months/year (San Mateo, Miami, Melbourne, Auckland, Singapore, Kuala Lumpur, Hong Kong - and more to come) Ability to impact and influence business growth Team events & a great culture! Birthday leave: Enjoy some you time! We understand that experience comes in many forms so if your experience is close to what we\'re looking for, please don\'t hesitate to apply - we\'d love to hear from you!!

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