Job Description

Optimize customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues and follow problems through to resolution. Establish a clear mission and initiate strategies focused towards that mission. Set-up service procedures, policies and standards. Keep accurate records and document customer service actions and discussions. Analyse statistics and compile accurate reports. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Keep in touch of industry\'s developments and apply best practices to areas of improvement. Maintain resources and utilise assets to achieve qualitative and quantitative targets. Maintain an orderly workflow according to priorities. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-gamers-hideout-job-customer-service-representative-0] Proven working experience as a customer service manager, retail manager or assistant manager. (Senior applicants) Experience in providing customer service support. Exemplary knowledge of management methods and techniques. Working knowledge of customer service software, databases and tools. Awareness of industry\'s latest technology trends and applications. Ability to think strategically and to lead. Excellent client-facing and communication skills. Advanced troubleshooting and multi-tasking skills. Customer service orientation. Able to Speak, Read, Write in Chinese is added advantage Possess a Minimum Diploma/Advances/Graduate Diploma/Degree in Customer Service/Public Relation or related field is a bonus Fresh graduates are welcomed.

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