Senior Customer Support Representative, Japanese Speaking (shared Service Company)

Kuala Lumpur - Bayan Lepas, Pulau Pinang, Malaysia

Job Description


Open Position: Senior Customer Support Representative, Japanese Speaking (Shared Service Company)A Shared Service Company is currently hiring a Customer Support Representative, Japanese Speaking to join them in the Penang office.Key responsibilities include:

  • Possess professional certificate in Japanese language.
  • Hold at least a Diploma or bachelor\xe2\x80\x99s degree in related field.
  • Be a proactive part of the account team to support Japan country customer-based growth by serving as the company\'s go-to person for questions regarding demand fulfilment.
  • Utilising escalations, reporting, and analytics, transparently manage end-to-end demand fulfilment to guarantee on-time delivery to clients based on orders and projections.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Demonstrate high integrity and confidentiality \xe2\x80\x93 Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
If you are interested, please send your CV to for a confidential discussion.Visit today.Please take note that only shortlisted candidates will be notified.#Japanese #Japan #Career #CV #Jobs #Jobseekers #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia

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Job Detail

  • Job Id
    JD1062258
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur - Bayan Lepas, Pulau Pinang, Malaysia
  • Education
    Not mentioned