Senior Customer Support Representative, Japanese Speaking (shared Service Company)
Kuala Lumpur - Bayan Lepas, Pulau Pinang, Malaysia
Job Description
Open Position: Senior Customer Support Representative, Japanese Speaking (Shared Service Company)A Shared Service Company is currently hiring a Customer Support Representative, Japanese Speaking to join them in the Penang office.Key responsibilities include:
- Possess professional certificate in Japanese language.
- Hold at least a Diploma or bachelor\xe2\x80\x99s degree in related field.
- Be a proactive part of the account team to support Japan country customer-based growth by serving as the company\'s go-to person for questions regarding demand fulfilment.
- Utilising escalations, reporting, and analytics, transparently manage end-to-end demand fulfilment to guarantee on-time delivery to clients based on orders and projections.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Demonstrate high integrity and confidentiality \xe2\x80\x93 Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
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Job Detail
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Job IdJD1062258
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur - Bayan Lepas, Pulau Pinang, Malaysia
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EducationNot mentioned