Job Description

Company Description
At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.
We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.
At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AI thrives

Support the Head of Facility Management in daily data centre operations by delivering quality facility management and customer service, while mentoring Data Centre Technicians and the 24/7 Technician Team.
What you'll do:

• Manage risks, customer requests, contractors, and facility operations to meet NEXTDC standards.
• Support Head of Facility Management and oversee outsourced teams.
• Plan cabling capacity and act as Facility SME for communications infrastructure.
• Assist with equipment handling, maintenance, cleanliness, and incident escalation.
• Lead training, improve processes, and develop team skills and engagement.
• Produce reports and recommend operational improvements.

About you

• Strong customer communication in Bahasa Malay and English; experienced in handling escalations
• Effective planning, organizing, and analytical abilities
• Knowledge of data centre systems: rack management, IT installs, cooling, and power
• Strong expertise in cabling, cable management, and quality assurance
• Excellent written and verbal communication
• Willingness to learn advanced power and cooling technologies
• Proficient in Microsoft Office Suite
• Familiar with building management and monitoring systems (desirable)
• Relevant electrical/telecom qualifications (desirable)
• Some knowledge of ITIL framework
• Understanding of Uptime Institute TIER IV standards is a plus

Qualifications

• 3-5 years' experience in a similar role within a critical facility or data centre
• Background and qualifications in Electrical or Telecommunications
• Experience leading a team or in a supervisory role
• Certificate III in Telecommunications

Additional Information

• Opportunity to deliver landmark infrastructure projects shaping Australia's digital economy.
• A values driven culture built on innovation, collaboration and growth.
• Inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.

Skills Required