Job Description

About the job

• Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients
• Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients\' advocate within NOC by providing feedback on clients\' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team.

Qualifications

• Bachelor of Science/ Computer Science/ Business Information Systems or IT equivalent
• Minimum experience of 2-3 years and above in operations
• Excellent organization skills, aptitude to work in team and meet deadlines
• A high degree of accuracy, proactivity and attention to detail
• Good analytics skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Common business language knowledge (English): speaking and writing with fluency

Additional Information

About NIQ

NIQ, the world\'s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

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