Handle escalated and complex support issues, including Network Configuration, Client VPN troubleshooting, and Application Troubleshooting.
Lead the review and creation of knowledge base articles, runbooks, and SOPs. Ensure IT Asset Management compliance and accuracy.
Conduct technical training sessions for the team and provide mentorship to Junior DSS Support Engineers.
Lead efforts related to Security and Vulnerability Manual Remediation and Patch Management.
Provide hands-on technical support during the handoff from the previous vendor.
Qualifications:
At least 5 years of experience in deskside support, system administration, or a related IT field.
Strong knowledge of enterprise-level operating systems (e.g., Windows, macOS, Linux).
In-depth understanding of networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting tools.
Experience with command-line interfaces (CLI) for system diagnosis and management.
Proven ability to troubleshoot complex hardware and software issues.
Strong verbal and written communication skills for technical documentation and knowledge transfer.
Experience with ITIL or similar service management frameworks is a plus.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
Additional leave
Health insurance
Opportunities for promotion
Professional development
Work Location: In person
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