Job Description

JOB TITLE: Senior Developer

JOB PURPOSE:

Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local and regional) under Risk Management for the designated applications.
Provide user support
Participate / undertake IT project tasks
The application system development and implementation of IT project / solution are to meet the business strategic plan (incl. business transformation, business growth, operational efficiency, etc) and compliance requirements as well IT-owned initiatives.

PRINCIPLE ACCOUNTABILITIES:

Accountability:

Ensure technical specifications/ programs developed meet user / functional specifications
Ensure programs are error free and work efficiently
Ensure system / enhancement are delivered on time and with high quality incl. accuracy and operation efficiency
Ensure timely resolution of application problems
Ensure system high availability and meet SLA
Ensure user Satisfaction
Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements.

Supporting Activities:

Enhancing understanding of business functionality
Reviewing functional and technical design with users and Specialists
Thorough testing, peer review (program codes review)
Formulate comprehensive test plan, test contents incl. SIT and performance test
Recognize and articulate the problem, participate in problem resolution activities
Review system design and operation flow to identify potential root cause
Propose recovery actions and/or permanent resolution
Prompt escalation of problems not within internal controls for management attention and decision
Review system performance statistics periodically, propose and implement performance tuning or improvement plan incl. review and redesign system if necessary
Prompt escalation of performance issues not within internal controls for management attention and decision
Engage with users constantly.
Participate in user activities to understand user work processes better
Be guided by the established guidelines/ policies published under IT Security, QM and Audit requirements

Outcome / deliverables:

Obtain buy-ins from business by providing sufficient info for them to make decisions
Clearer understanding ensures system is delivered according to business needs; less need for rework
Program delivered is error-free and according to user specifications
Structured and thorough testing during SIT ensures minimal/ zero errors surfaced during Users testing
Exception testing is also carried out
Problem resolution within agreed SLA
Minimize disruptions to Business via recovery actions (temporary/ permanent)
Management is kept aware of issue that may require them to step in to get certain things done if working level is unable to do so
System supported is always available according to agreed SLA
Improved system performance by tweaking related parameters
Management is kept informed and able to step in to get certain things done if working level is unable to do so
Frequent engagement with users helps build rapport and trust towards long term relationship
Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation
All required deliverables/ documentations comply with SDLC, IT Security & Audits requirements.

Challenges:

Design, analyse, and provide technical specifications and specialty guidance incl. review of codes / test contents and coding of complex programs for system development / enhancement in accordance to user specifications.
To have team leading qualities i.e. technical knowledge & soft skills
To ensure systems & support are delivered timely and accurately according to technical specifications
Support user testing incl. review of test plan and be responsive to user queries, request for assistance
To proactively improve the processes
Investigate and resolve development and production application problems, timely and effectively
Engaging application vendors & infra team for effective resolution of problems
To have good analytical skills to investigate system problem
Engaging application vendors & infra team for effective resolution of problems
Business knowledge incl. product behaviour to understand user specifications to provide high quality design and complete and accurate technical specifications
To proactively improve the processes.

EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES:

EDUCATION:

Level of Education: At least tertiary level
Years of Experience: Minimum 5-8 years in ETL Informatica development, experience in application support role and involve in system implementation (small to medium projects) and integrating Business and IT solutions.
Discipline/Related Field: Information Technology (IT).

EXPERIENCE:

SQL or PL/SQL skill (intermediate to advance), Oracle database 12C/19C, experience work in Data warehouse team.
Experience support batch execution, monitoring & troubleshooting, experience work with Oracle software application is an added advantage.
Skill: troubleshooting, problem solving, analytical, multitasking, good attitude.

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED:

Knowledge and experience in IT application architecture, analysis, design and development.
Supervisory skills.
Understanding of the IT solution discipline, processes and concepts.
Technical attitude, basic knowledge and experience across application, information, technology, and process domains.
Analytic thinking and have skill in perform troubleshooting.
Understanding in project management processes and methodologies including common roles and responsibilities.

Tentacle Technologies