Job Description

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey.Objectives of the positionThe Order Automation team, drive eCommerce forward contributing to the Seamless Customer Experience (SCX) with solutions and services for BASF BUs so that they can improve their efficiency and have positive impact on BASF growth.In this role, you will support daily operation of order automation tools, working closely with business users to implement fully automated services to increase efficiency for businesses. Additionally, you will be responsible to drive development and business engagement of new technology to support order automation strategic roadmap.Responsibilities

• Purchase order detail validation in Cor2E
• Interface with business to determine causes for order creation failures
• Conduct investigation and root cause analysis
• Develop and recommend improvement plans to prevent reoccurrence of order failures
• Promote with business on eChannel solutions to increase eShare
• Onboard customers to Digital Commerce tools (Cor2E, Elemica QuickLink email etc.)
• Map and educate customer order forms to enable the Cor2E tool to successfully process incoming purchase orders
• Collaborate closely with project team on new strategic order automation project as a key project team member
• Contribute by providing business demands to new project, perform testing, provide feedback for developers
• Responsible for business engagement on change management tasks for new project

Requirements

• Degree in Computer Science, informatics, business informatics or in a comparable field
• Minimum 3-5 years of experience in Customer Experience (CX) related roles
• Excellent problem-solving and analytical skills
• Experience working within the Digital Commerce processes
• Basic utilization of SAP Cobalt incl. Order-To-Cash processes
• Order management and customer interaction experiences
• Familiarity with order processing and good excel skills
• Machine leaning / artificial intelligence experience

As one of the world's largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF - we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF.Further Information atStay alert for possible recruitment fraud!
This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.
Remember, neither BASF nor our representatives will ever request money from a job candidate.
If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today xe2x80x93 the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teamsxe2x80x99 performance.Join the team and connect with more than 117,000 other minds.Kuala Lumpur, MYBASF Asia-Pacific Service Centre Sdn. Bhd.Information Technology & ServicesPermanent114669ATS_WCMS_WEBFORM

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