Job Description

• Experience in planning, executing and managing campaigns and promotions for consumers
• Experience in retail marketing, digital marketing and/or loyalty program management
• Demonstrate competency in project management, project operations and launches
• Have strong analytical skills to produce outcome and process-related reports and derive valuable insights and analysis that can be actionable
• Creative, resourceful and up-to-date with the latest trends and best practices of marketing
• Strong communication, presentation and interpersonal skills
• Self-motivated and able to work independently as well as part of a team

Responsibilities

• Support the e-commerce team in day to day e-commerce operations including campaign set-up and executive, smooth system functionality across the different online platforms and management systems.
• Assists in logistics matters including day-to-day liaison with warehouses, 3PL, store operations, IT team, CS team and logistics team
• Work with Merchandising team on product information preparation, product activations and deactivation, product tagging, price changes and website product checks.
• Work with Regional Marketing on product descriptions, product images, copywriting, marketing communications support alignment etc.
• Assists in following up on issues or anomalies in reports relating to E-commerce orders (First Line of contract)
• Work with Finance team on providing supporting information for finance reconciliation.
• Collaborate with the business team to resolve problems and standardize operations processes.
• Solving customer service issues and proactively implementing stratergies to improve customer service standards.
• Acts as the focal point to resolve customer issues/queries on the various digital platforms like Social Media, E-commerce platforms, Website and Mobile app.

Benefits

• Staff Discount
• Medical Benefit (Insurance & Hospitalization coverage)
• EPF, SOCSO & EIS
• Career Progression

Additional Benefits

• Annual Leave
• Training Provided

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