Job Description

Marketing ResponsibilitiesMarketing Strategy & Campaign Execution

Collaborate with the Marketing Manager or Head of Marketing to develop and implement marketing strategies aligned with company goals. Plan, coordinate, and execute marketing campaigns across digital, social media, email, and traditional channels. Analyze campaign performance data and use insights to optimize strategies and improve ROI. Develop and implement lead-generation initiatives to attract and nurture potential customers.

Content Development & Brand Messaging

Create and manage content for marketing materials, website, social media, and other platforms while ensuring brand consistency. Uphold and promote the company's brand identity and values across all marketing communications.

Market Research & Analysis

Conduct market research and competitor analysis to identify trends, opportunities, and potential risks. Provide reports and insights to support marketing decisions and strategic planning.

Budget & Cross-Department Collaboration

Manage marketing budgets effectively and provide regular expenditure and ROI reports. Work closely with Sales, Product Development, Customer Service, and other departments to ensure cohesive and aligned marketing efforts.

Team Support

Provide guidance and mentorship to junior marketing staff to support skill development. Handle any other ad-hoc duties assigned by the superior.

E-Commerce ResponsibilitiesProduct Management

Upload and update product listings, ensuring accurate descriptions, pricing, and images optimized for customer engagement and SEO. Monitor stock levels, coordinate with internal teams for restocking, and ensure up-to-date product availability.

Website Maintenance & Optimization

Ensure the e-commerce website runs smoothly, is user-friendly, and offers a seamless shopping experience. Collaborate with internal teams to troubleshoot issues, enhance functionality, and improve site performance. Monitor site speed, mobile responsiveness, and implement improvements based on customer feedback.

Order Processing & Fulfilment

Oversee order fulfillment, ensuring timely dispatch and monitoring delivery timelines. Handle returns, exchanges, and refunds according to company policy, ensuring a positive customer experience. Coordinate with warehouse teams and courier partners to maintain smooth operations.

Sales & Promotions

Plan, execute, and track promotional campaigns, sales events, and discount activities. Work with the marketing team to launch campaigns, paid ads, and product releases. Analyze sales performance and recommend strategies to increase revenue and sales growth.

Customer Service & Engagement

Respond to customer inquiries via email and resolve issues related to orders, products, or payments. Maintain high customer satisfaction by providing prompt and accurate information. Manage customer reviews and feedback to improve product quality and service.

SEO & Content Optimization

Optimize product pages and website content for search engines to drive organic traffic. Ensure all online content (product descriptions, blog posts, etc.) follows SEO best practices. Stay updated with e-commerce trends, SEO algorithm changes, and industry best practices.

Social Media & Digital Marketing

Assist in social media planning, content creation, posting, and community engagement on platforms such as Instagram, Facebook, and TikTok. Collaborate with influencers, affiliates, and marketing partners to drive traffic, engagement, and sales.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM3,400.00 - RM5,000.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person