In your new role you will: Administer, Manage, Maintain and implement changes to IT Service Management Application landscape. Support automation (workflow, VRO, etc) in IT service management (e.g. Service Request automation) Incident Management, troubleshooting and problem solving of ITSM solutions Your Profile You are best equipped for this task if you have: Experience in IT Service Management (E.g. Remedy, Service Shop, automation like VRO, etc) Understanding of web application and its related technologies Knowledge in UI design Knowledge in SQL Minimum 2 years of implementation experience in system / platform operations and upgrade projects is an advantage Experience in software development and fit in technologies such as .NET, C#, Java Script, Java Script Frameworks, HTML, CSS Experience in database technologies e.g. MS SQL Container Know-How in OpenShift, NginX, Gitlab, Kubernetes, Helm, Docker, Prometheus, Ansible Experience in integration of various kind of systems (REST, web services, etc) Service Management Processes knowledge with focus on ITIL: IT-Request Fulfillment, IT-Incident Management, Change Management, Problem Management beneficial Benefits What we offer you in Melaka Melaka is our biggest production site wordwide with more than 7000 employees.
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