Senior Engineer , System Support

Petaling Jaya, Malaysia

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Duties & Responsibilities

Provide pre & postsale support to customer install based with Graphic Communications products or software solutions.
Provide DFE and workflow solution training to customer.
Integration of FujiFilm Business Innovation solution into the customer\xe2\x80\x99s production environment.
Establish color workflow processes and policies for end-customers and account associates.
Troubleshoot DFE, digital color printing, color calibration/management, and print quality problems.
Educate and train the customer on file designing, preparing and producing quality color documents.
Facilitate the introduction and implementation of new color technology, Professional services, and applications development.
Assist Specialist or sales personnel during customer engagement or product demonstration.
Support the sales personnel on the workflow proposal.
Assist in identification of potential volume building applications and services opportunities.
Weekly / Monthly status reporting for issues, account status and response time.

Requirement

Information Technology (IT) majoring in Web Programming / Designing.
With Graphic design and production experience.
Knowledge of publishing application.
Knowledge of document processing and printing technology.
Preferable candidate who from Advertising Agency, Print Production House or Prepress environment.
Have own transport and willing to work OT and Weekend

Job Type: Permanent Salary: RM4,000.00 - RM7,000.00 per month Schedule:

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