Job Description

Malaysia, MalaysiaCompany: Singtel GroupThe Workplace IT Security Engineer is responsible for the implementation and maintenance of enterprise level Workplace IT security solutions. The key focus is to develop security related workflows, process and automation procedures. He/ She should be able to proactively identify gaps, risks and issues besides remaining current with new security technologies and recommends changes or actions to management as appropriate.Make an Impact by:

• Provide escalated troubleshooting and support assistance for Workplace IT security technologies as well as for native and 3rd party security and workplace endpoint management tools.
• Provide capacity planning and performance monitoring to sustain and improve mobility service availability.
• Ensure thorough testing of solutions for functionality and compatibility.
• Coordinate service/support needs with vendors, application support teams, and internal teams through effective partnership, collaboration and communication.
• Provide change request leadership for the deployment of application or infrastructure related changes.
• Participate in application troubleshooting and security incident problem resolution with other infrastructure teams, including application, storage, messaging, and server teams.
• Represent the team in change, incident and problem management calls and manage request queues.
• Maintain and define hardware, software, and configuration standards (Operational Runbooks and Playbooks).
• Partner with other Product Infrastructure teams to apply standards and policies relevant to operational excellence.
• Manage the process and serve as a subject matter expert for hardening the configuration of various endpoint devices including utilizing appropriate group policy settings, file permissions and access controls to increase Workplace IT security.
• Provide leadership towards accomplishing major upgrades and new product onboarding deployments in the area of Endpoint Security.
• Support other ad-hoc duties been assigned.

Skills for Success:

• Degree/Diploma in IT, Electronics Engineering or equivalent.
• 5 - 8 years working experience and 5 years EUT related in a large enterprise (

2000 staff) with multi-location. * Good in Microsoft Windows Servers and knowledge of Proxy.

• Good with Microsoft Technologies include Active Directory, Exchange, O365, SCCM, File and Print services.
• Have working experience of using ServiceNow.
• Basic network knowledge including DNS, DHCP, LDAP, network load-balancing.
• Experience in Internet Proxy servers, symantec backup software.
• Basic understanding of MobileIron, Intune, TCP/IP, SMTP, HTTP, JAMF and troubleshooting.

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Singtel