Job Description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life \xe2\x80\x93 such as energy, infrastructure, chemicals and minerals \xe2\x80\x93 safely, efficiently and more sustainably.We\xe2\x80\x99re the first software business in the world to have our sustainability targets validated by the SBTi, and we\xe2\x80\x99ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We\xe2\x80\x99ve also recently been named as one of the world\xe2\x80\x99s most innovative companies.If you\xe2\x80\x99re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at .For more information about our privacy policy and how to manage cookies, visit our .Job Title: Senior Engineering ConsultantLocation: India, MalaysiaEmployment Type: Full-time, regularBenefits: Competitive salary; high quality healthcare for employees, dependents and parents; annual healthcare assessments; employee provident fund; life and accident insurance; childcare reimbursements for all employees with kids up to 8 years; three days paid volunteering; optional meal cards, car lease, long service awardsFunctional Responsibilities

• Understand the customer\xe2\x80\x99s technology stack, organization, technology governance policies and strategic objectives related to how AVEVA solutions will be used.
• Inform customers of best practices, pitfalls/opportunities to avoid adoption hurdles, help them make informed decisions.
• Identify potential configuration or design related issues.
• Review functional capabilities and proposed changes to avoid issues that may impair system performance or stability.
• Provide AVEVA application tuning and performance advice.
• Assess system readiness for upgrade and facilitate upgrade planning.
• Assist customers with the deployment of major version upgrades and adoption of new technology.
• Deliver feature adoption advice, demo new features, identify gaps in feature usage and provide license optimization recommendations.
• Support resolution of technical issues causing stalled customer journeys or low adoption. Formulate remediation plans and lead execution in partnership with IAC, CSM & AM.
• Deliver Success Accelerators and Training Offerings related to customers primary technology.
• Provide input to the development of new Success Accelerators and Training collateral or improvement of existing accelerators and training collateral.
• Document and formally propose product enhancements or improvements to AVEVA products.
• Diagnose customer readiness issues or adoption obstacles and prescribe solutions (reactive and preventative) that enhance customer journey and accelerate time to value.
• Provide guidance to help standardize AVEVA product adoption and configuration across projects, sites, and regions.

Success Measures:

• Adoption and credit consumption, through increased software usage, expansion of software footprint and reduction in churn for customers receiving TAS interactions.
• Customer satisfaction for customers receiving TAS and CES interactions.
• TAS revenue growth for customers receiving TAS and CES interactions.

Skills & Qualifications

• Detailed understanding of how their primary technology is applied in the customer\xe2\x80\x99s industry, including customer KPI\xe2\x80\x99s and typical outcomes.
• Effective communicator provides empathetic direction to customer (and AVEVA) on best course of action.
• Active listener who can join the dots between what would benefit the customer and how AVEVA can assist.
• Comfortable with best practices in situations involving high levels of complexity.
• Bachelor level degree in technical field such as Computer Science, Computer Engineering, Electrical/Electrical Engineering.
• 5+ years performing technical support for AVEVA software of their specialty.

AND/OR

• 5+ years* creating solutions with AVEVA products.
• 5+ years* technical project management or technical lead engineering experience implementing AVEVA software solution projects.
• 5+ years* technical pre-sales consultancy with AVEVA products
• 5+ years* solution support engineer with AVEVA products

*(in absence of a degree, at least 8 years of experience will be required)

• Valid Passport is required.

• Excellent software technology acumen
• Expert level domain knowledge for which they are qualified.
• Strong leadership, customer service, and interpersonal relationship skills
• Solid oral, written, presentation, and communication skills.
• Familiar with infrastructure environments related to AVEVA software deployments.
• Ability to work as part of a team to solve problems and share best practices.
• Ability to set priorities and manage multiple activities.
• Experience working with C-level executives, a plus.
• A background in architectures and enterprise-wide design methodologies, a plus
• Willing and able to travel for up to 20%.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

AVEVA