Senior Executive End User Computing
Job Description
Job Responsibilities: Troubleshooting complex end-user issues on various software applications, hardware, network, and telecommunications systems and provide desktop/laptop support. Support new service requests, implementation, design and document job aids for standardization purpose. Responsible in handling escalations and complex priority 1 service request tickets. Create, update, and maintain Runbooks. Preparing analysis and reporting to track license usage and submit as per scheduled. Lead the IT asset inventory review and updates involving end user computing devices covering the asset lifecycle. To review, suggest and lead improvement initiatives as when required. Coach and guide juniors and peers in the team to support their growth and development. Job Requirements: Candidates with a Bachelor\'s Degree/Diploma in Computer Science or equivalent. Preferably candidates with 4 years of experience in IT service and support tasks. Proficiency in technical troubleshooting specifically in Windows 7 and 10, Mobile Device Management, Voice or other related technologies. Strong knowledge in Microsoft O365 administration, Sophos & Symantec AV, Cisco VPN software, Airwatch, Windows patch management. Familiar with Windows Group Policy Objects (GPO) and related support activities.
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Job Detail
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Job IdJD979240
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSubang Jaya, Selangor, Malaysia
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EducationNot mentioned