Job Description

At AIA we\xe2\x80\x99ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we\xe2\x80\x99re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

Responsible for the resolution of end-user computing IT related service requests. The Engineer investigates diagnoses & resolves the service requests. The engineer was also responsible to track and monitor the task assign to the team on the incident and request to ensure the TAT can be meet. Depending on the nature of an individual request, the Technical Support Engineer works independently or in co-operation with subject matter experts within IT or vendor teams.

End User

• Investigate, diagnose & resolution of service requests. Troubleshoots PC software and hardware failures
• Handling service requests - Move, Add, Change of hardware & software
• Ensure that hardware & software are installed according to ING Standard Policy & Guidelines
• Monitor the status and the progress of the assigned requests. Ensure service requests are resolved within SLA
• Closure of service requests in Service Desk
• Technical support for PCs.
• Troubleshoot & resolve problems encountered by the agents
• Support for Blackberry. iPhone & iPad for specific Staffs.

Desktop incident and Request Management

• Assist the Desktop Manager to monitor and track the day to day operation of the service requests and incident to ensure service requests are attended according to SLA.
• Assist and provide guidance to the team mate to resolved issues and problem as well.

Project execution

• Performing desktop software migration and upgrade (XP to window 7, McAfee safeboot, etc).

Security Management

• Patch deployment. Ensure that PCs/notebooks have up-to-date patches. Manual deployment of patch for those failed to patch equipment
• Maintain an asset inventory list for the floors/branches under his supervision. Any administration for desktop and printer. (Purchasing and assessment)
• Antivirus for the desktop was up-to-date.

Desktop OS was according to the company security standard.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA