About our group:

Since 1979, Seagate has been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. We are a diverse workforce of 40,000 creative, hard-working, passionate people all over the world\xe2\x80\x94Silicon Valley, the Southeast Asia, India, China, the United Kingdom, and beyond. At Seagate, we know that data is always in motion, alive, connected\xe2\x80\x94and we harness it in order to maximize human potential. The mission of the End User Services organization, which includes this desktop support position, is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.

About the role - you will:

• Leverage your creativity in solving complex hardware and software issues related to an end user\xe2\x80\x99s computer.
• Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community.
• Learn how to quickly adapt to situations faced by the end user in a fast-paced environment.
• Gain real world experience in configuring, deploying, maintaining and troubleshooting computer hardware in an enterprise environment.
• Obtain a general understanding of the Active Directory environment.
• Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions.
• Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bitlocker.
• Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now.
• Gain experience with Microsoft\xe2\x80\x99s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM).

About you:

• You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
• You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems.
• You have a general understanding of computer hardware and software troubleshooting and issue resolution.
• You have experience using critical thinking skills to identify and resolve technical issues.
• You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS.
• You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems.

Your experience includes:

• Pursing a Bachelor\xe2\x80\x99s or technical degree in Computer Science, Information Systems, Software engineering or a related degree program.
• A general understanding of computer hardware and software troubleshooting and issue resolution.
• You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS.
• Hands-on experience in Information Technology solutions and services

Location:

Location: : Penang, Malaysia
Travel: : NIL