Job Description

Job Brief:

Processing of Motor TPBI Claims Processing and ensure sound claim settlements and investigations in accordance with company policies and procedures.

Job Responsibilities:

Provides quality (prompt & fair) claim service to Customer Satisfaction. Compliance with all claims processes, procedures, policies, and guidelines as stipulated in the Claim Manual and/or Instructions. Approve of claims assessments, adjustments & payments within the given mandate & in accordance with company policies and procedures. Confirm cover for S96 letter and request documents from TP solicitor Appoint adjuster for further investigation into the circumstances of the accident. (complicated / suspicious cases) Make a direct settlement with a third party if no lawyer is on record. Liaise with our solicitor /TP solicitor and negotiate with the TP solicitor/our solicitor for mandate/offer Appoint solicitor for the case cannot make a direct settlement with third party lawyer. Checking/ verification of documentation, assessment of claim and providing recommendation for settlement. Conduct review (periodic review when necessary) & to manage ageing claims at minimum level. Review and manage the performance of the service providers & deliverables (adjuster & solicitor) to ensure company's interest is safe guarded. To identify and evaluate emerging trends, technologies and industry best practices to champion innovative solutions and projects that align with claims to continuously improve and streamline the claim processes. Work closely with the innovation team and to be the motor claims representative for upcoming projects. Attends communication meetings and any other meetings where relevant. Support the department by undertaking the reporting role in monthly report preparation and data analytics. Support the department in ad-hoc reporting and handling enquires from BNM, PIAM, Internal & External Audit and management. Performs any other duties which may be assigned from time to time by the superior.

Job Requirements:

Candidate should possess a Bachelor's Degree, Diploma / Advanced Diploma or equivalent in All Business Field Preferably at least 2 years of related working experience. Preferably a Senior Executive specializing in Finance / Banking / Insurance or equivalent. Good communication skills in English,Malay language for both spoken and written 1 Full-Time position available





Diversity & Inclusion Commitment


The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.



We try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.