Job Description

Client: Banking/ Finance/ Insurance/Investment

Location: TRX-reachable by MRT

Working day: Mon-Fri

Position: 1 year contract(renewable/ convert to perm after 1 year)

Working hour: Mon-Fri, 830am-530pm (no shift )

Key Accountabilities and Responsibilities

Receive automated "hot alerts" via email for detractor cases. Compile and organize all relevant information from the alerts into an Excel tracking file. Review the Life Advisor (LA) details and consult with functional leads to determine any ongoing actions, assessing whether a callback is needed based on pre-defined criteria. Feedback requiring further action, and forward these cases to the relevant functional leads for follow-up. Share the updated and consolidated Excel report with the Insights team on a bi-weekly basis. Demonstrate a high level of professionalism, empathy, and active listening in all customer interactions. Ensure full compliance with company policies and procedures during all communications. Perform any other ad hoc tasks as assigned to support the department's goals in delivering excellent customer service.

Qualifications:

Bachelor's degree in Business Administration, Communications, or related field. Minimum 3 years of experience in customer service or contact centre roles.
Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM4,500.00 - RM6,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

How long is your notice period? What is your expected salary? Are you considering if this is a 1-year contract role?(but can be renewable/ convert into permanent role)
Language:

English (Preferred) Mandarin (Preferred)
Work Location: In person