Job Description

About the Job

Despite the challenges of the pandemic, Hopper managed to have triple digit year-over-year revenue growth in 2021. In fact, with over 70 million downloads, Hopper is the fastest growing travel-tech company and that is driven in large part by the performance of our unique fintech products which offer travelers an unparalleled level of flexibility and control. In 2022, Hopper is entering APAC, the world's largest travel market.

During our business expansion to APAC markets, we encountered massive fraudulent attacks including payment fraud and incentive fraud. As Senior Fraud Strategy Manager, APAC, you will be overseeing the entirety of anti-fraud endeavors for the Hopper's growth in APAC, which means you will be responsible for implementing and maintaining the tools, systems and workflows to identify when fraud occurs and quickly remedy its impact. You will be the point person for investigations of suspect fraud attacks, to understand the fraud causes, and propose the appropriate immediate actions and also the long-term permanent fix.

To succeed at Hopper you must have passion for travel and hospitality, love to shop and buy products on your phone, and prefer a start up culture to big company bureaucracy. You should be stimulated by growing and empowering your team and enjoy being in the field managing and developing ongoing relationships. You should also be ambitious about your career and eager to take on expanded responsibilities as Hopper grows.

Responsibilities

• Build up a holistic anti-fraud mechanism and strategy in support of the entirety of Hopper's APAC expansion
• Monitor daily business metrics and build dashboards to proactively find new fraud attacks as early as possible and highlight anomalies for deeper forensic investigation
• Frame and conduct complex exploratory analyses needed to deepen our understanding of Hopper systems and users
• Use machine learning and big data tools on tremendously large and complex data sets to enhance our fraud detection tools
• Conduct research into various aspects of our business and employ statistical and modeling techniques when appropriate to make recommendations to non-technical stakeholders
• Develop and maintain complex data models, turning raw data into analytical datasets
• Analyze performance, identify internal & external trends from data, troubleshoot issues, identify new opportunities, and address ad hoc data requests
• Draw insights from data and clearly communicate them to technical and non technical audiences
• Work with the central fraud and risk management team to implement the proper anti-fraud setup to achieve anti-fraud goals

Minimum qualifications

• Bachelor's Degree
• 5+ years of experience
• Experience writing effective narratives. Strong communication skills, written and verbal
• Strong ability to source and analyze data, including running and modifying SQL queries to investigate anomalies and drive data decisions. Should be highly data driven
• Proficiency in Excel and Business Intelligence tools (Google Data Studio)
• An innovative and detail-oriented approach to problem-solving
• No ego. Strong focus on doing what is right for the customer and the company

Preferred qualifications

• Master's degree or MBA
• Experience in payment or travel industry
• Past experience of working in relevant teams. (Fraud/Risk Management, Customer Service, Back-end operations)
• Proven ability to understand and manage complex systems
• Strong experience writing complex, clean and maintainable SQL in a cloud data warehouse environment such as Google Big Query, familiarity with data warehousing concepts (Kimball etc.) considered a bonus
• Experience working in a cloud ecosystem such as GCP or AWS
• Knowledge of python, ETL/data pipelines considered a bonus

Benefits

• Well-funded and proven startup with large ambitions, competitive salary, and stock options
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• An entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact

More about Hopper

Despite the pandemic's impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company's proprietary suite of fintech .

Here are just a few stats that demonstrate the company's recent growth:

- Hopper's valuation is now over $5B, which is more than triple our valuation from early 2020.

- The company grew its revenue by more than 300% YoY in 2021. Hopper's monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper's new B2B initiative, is already 15% of its revenues and growing.

- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.

- Hopper's recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.

- The company sells over $2B in travel and travel related financial services annually.

- Hopper's fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.

- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper's travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, , and MakeMyTrip.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.

And all this recent growth is just the beginning. There are still so many new opportunities we're excited to tackle in the next year!