Job Description

Role Responsibilities

Strategy

Ensure that all staff in the team continues to be equipped and developed with the necessary knowledge, skills, and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently, and accurately

Business

Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgement

Processes

To manage the operations of the International Trade Services Department ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level

People & Talent

Well-developed communication & analytical skills, ability to handle high priority issues on product delivery

Risk Management

Contribute to operational risk management to avoid any operational and/or reputational losses to the Company/ Group

Governance

Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed by the Company/Group

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key stakeholders

Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries

Qualifications*

Training, licenses, memberships and certifications

• Academic Qualification: Any Graduate with relevant experience of 1-2 years
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• AML & Sanctions Training, yearly certification

Our Ideal Candidate

• BANKING PRODUCTS Core
• Check Processing Operations Entry
• Customer Focus Core
• OPERATIONS - BACK OFFICE Core
• Anti-money Laundering Policies and Procedures Core
• Problem Management Process Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered