Job Description

Requisition ID: req46893 Job Title: Senior Human Resources Manager Sector: Human Resources Employment Category: Fixed Term Employment Type: Full-Time Open to Expatriates: No Location: Kuala Lumpur, Malaysia Work Arrangement: In-person


Job Overview/Summary: The Senior HR Manager is an integral member of the senior management team and reports directly to the Head of RSC Office Malaysia with a management in partnership with the RSC Asia HR Lead. The Sr. HR Manager is responsible for ensuring effective and transparent human resource management practices and quality HR generalist and administrative support for the RSC Asia (Malaysia) program and its employees. The Senior HR Manager will provide advice and recommendations to the Malaysia management team, to ensure positive, inclusive, engaging, and productive team culture, timely and equitable resolution of any disciplinary, ethical or legal staff issues, including enforcement of \xe2\x80\x98The IRC Way\xe2\x80\x99. The responsibilities include overseeing recruitment, supporting the performance management system and targeted learning and development initiatives, compensation and benefits, as well as other HR initiatives and projects. Major Responsibilities:

• Under the direction of the RSC Asia HR Lead, develop and deliver a planned HR approach to attract, develop and retain the right talent with the right skills to achieve high-quality programmatic outcomes in line with operation goals.
• Determine workforce needs, identify human resources and competency gaps, and devise a development and workforce plan to facilitate nationalization of roles and staff retention.
• In close coordination with the RSC Asia HR Lead, develop a collaborative approach to employee engagement, gender equality and staff duty of care strategy and supporting initiatives, drawing on country, regional and HQ inputs and resources.
• Continually assess and refine recruitment tactics; develop candidate rosters, actively network and employ innovative, creative recruiting methods to attract and hire the best talent. Proactively position RSC Asia (Malaysia) as an Employer Brand of Choice in the country.
• Review and approve job position requests, job descriptions and make recommendations, ensuring accuracy and consistency.
• Deliver international HR management, including policy, process and employee relations management, with support from RSC Asia HR Lead.
• Lead the performance management process with guidance from regional and HQ, create plan to manage annual and mid-year performance check-Ins, conduct trainings on goal-setting, utilize budgets to organize development activities and work one-on-one with managers and employees to create country wide development plans, support a culture of continuous feedback through HR initiatives and actions.
• Participate in budget preparation and provide strategic compensation analysis to drive nationalization and ability to attract high-quality talent, define and review salary structure, coordinate annual compensation review process and compensation adjustments, consult with HQ compensation team to align with best practices.
• Manage national benefit plans, communicate updates and conduct information campaigns for national and international staff. Consult with HQ benefits team to align with IRC best practices.
• Devise staff duty of care action plans that elevate morale and support the well-being of staff; create emergency staff care interventions. In partnership with RSC Asia HR Lead support the implementation and execution of Gender Equality, Duty Of Care & Safeguarding efforts to champion gender equality, diversity, inclusion, and safeguarding being an advocate at SMT level and in RSC Malaysia.
• Oversee HR administration and ensure 100% compliance with current labor laws; consult and partner with local counsel as needed.
• Lead employee relations with professional grace with the aim of empowering employees and supervisors to with the tools and resources necessary to resolve conflicts with mutual respect, act as impartial mediator when necessary and escalate code of conduct issues, lead/co-lead employee relations investigations and ensure issues are brought to resolution with appropriate follow-up carried out. Partner with and seek counsel from Ethics and Compliance Unit (ECU) as needed.
• Advise supervisors in determining appropriate, consistent, and judicious disciplinary measures in line with local labor law and global policy.
• Manage any lay-offs or reorganizations in partnership with SMT, supervisors and regional HR to with an emphasis on compliance, due diligence, communication, and staff care.
• Lead exit management to ensure seamless and positive transition for all departing employees.
• Serve as a model of supervisory excellence; supervise and mentor direct-report HR staff, including communicating clear expectations, setting/refining performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
• Provide constructive feedback and counsel on career paths and professional development for HR team and IRC staff; foster a culture of continuous learning opportunities.
• Support senior staff to continue to pursue nationalization of senior and management positions.
• Promote and monitor staff care and well-being, support healthy work-life balance practices.
• Communicate and encourage active practice of the principles of the \xe2\x80\x9cIRC Way \xe2\x80\x93 Global Standards for Professional Conduct\xe2\x80\x9d throughout the country program.
• Maintain healthy and empowering office environment that encourage open, honest, and productive communication among IRC staff by delivering employee engagement and communication action plans.
• Maintain and leverage open communications and partnership on projects and shared goals with other HR Leads at the country level, regional HR, and HR HQ levels.

Key Working Relationships: Position Reports to: Head of RSC Office Malaysia and RSC Asia HR Lead Position directly supervises: HR Officer, HR Assistant Indirect Reporting: RSC Asia Director Other Internal and/or external contacts: Revised: November 2023 Internal: Operations and Program staff External: Payroll outsourcing company, Insurance carriers and other benefit providers etc.
Job Requirements:
Education:
Degree in Human Resource Management, or a related field, or equivalent work experience

Work Experience:
Minimum 8 years work experience in general HR and demonstrated experience in recruitment, HR operations and Labor Laws
Minimum 5 years in HR managerial role
Experience in a non-profit organization and international environment is preferred

Demonstrated Skills and Competencies:
Strategic thinker with excellent interpersonal, communication, leadership, and negotiation skills
Collaborative, service-minded and strong analytical skills
Self-starter with drive and initiative and able to work as part of a team, as well as individually
Proactive attitude and a proven ability to anticipate issues and opportunity and proactively act upon them
Strong organizational, multi tasking, and detail orientation skills
Considerate, empathetic, and deliberate in dealing with people and managing conflict
Ability to work independently, and ability to prioritize and balance multiple demands
Strong follow-up, problem solving and decision-making skills
Deadline oriented

Language and Computer Skills:
Fluent in written and verbal communication skills in both Bahasa Malaysia and English languages
High level of PC literacy and demonstrated skills in database management and record keeping

Certificates or Licenses:
Not applicable, unless required by law and/or organization to carry out official duties

Others:
Ability and willingness to travel both domestically and internationally, as required

Working Environment: The employee is required to adhere to the \xe2\x80\x9cIRC Way\xe2\x80\x9d for professional conducts, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.
All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.
Qualifications