Job Description

Job Location: Senai, Johor, Malaysia

Responsibilities:

Industrial Relations & Employee Relations

• Promote and maintain industrial harmony between the management and employees.
• To counsel, make recommendations and take constructive disciplinary actions under the human relations policy and procedures of the organization.
• To mediate and solve industrial relations amicably.
• Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)
• Plan and conduct investigations into alleged violations and make recommendations for remediation.
• Provide guidance, coaching and counseling to HR and leadership to ensure the resolution of employment-related matters.
• Manage assigned Employee Relations case management & investigations from intake through interview, transition, escalation, and redirection or closure on timely manner. Maintains accurate and timely case files, documentation and follow up.
• Provide guidance on the interpretation and administration of company policies, procedures, and programs. Monitor the effectiveness and efficiency of operations and services.
• Present employees\' feedback as per needs and recommend countermeasures for improvement areas that help in retention of employees.
• Contribute to internal projects and workstreams as needed. Identify and recommend methods to resolve problems, update, simplify, enhance and optimize existing processes, procedures, policies and technologies. Lead cross functional continuous improvement initiatives to ensure that all services are effectively understood and delivered promptly.

HR Project Management & Audit

• To develop policy/procedure and all HR related projects or systems implementation such as reviewing non-professional handbook, MyHR, compensation & benefits survey, etc.
• Act as representative from HR for internal & external audits, able to answer questions pertaining to HR scope of work including policy, grievance process, validate if the current employee policy and handbook align with the Employment Act etc.

Employee Engagement & Relations

• Responsible in developing Employee Engagement Activities Annual Calendar
• Responsible in planning and executing the employee engagement activities per plan.
• To coordinate employee pulse survey, to set-up town hall meeting, Ambassador Meeting, People Leaders Meeting and monthly employee\'s shopfloor communication meeting
• Promoting a positive workplace environment through employee communication and engagement including Implementing measures to increase employee morale, motivation and satisfaction, while reducing turnover (e.g., employee engagement surveys, Townhall, The Tarik Session, People\'s Leader Meeting)
• Prepare and communicate the memo related to employee\'s awareness on certain issues

SAP, Payroll & Reporting

• Well verse on SAP HR Module
• Validate the headcount report and KABA data to ensure the OT, absenteeism, abscond employee\'s data, inclusion and exclusion for payroll provided based on the cut-off
• Provide the headcount report and relevant reports pertaining to HR to stakeholders as needed.

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

• Able to communicate and interact effectively with all levels of employees.
• Listening and conflict resolution skills with sensitivity to others\' needs.
• Pleasant personality, approachable and demonstrate collaborative behavior including high EQ.
• Computer literate and SAP knowledge.

Minimum Education and Experience Requirements:

• Degree in HR or its equivalent education or experience
• Minimum 10 years of experience in HR generalist role in manufacturing environment.
• Good knowledge of the Employment Act 1955 and the Industrial Norms in relation to discipline management is a great advantage.
• Experience working in the HR domain with a focus on project management, process improvement, and data analysis.
• Strong knowledge of HR functions, payroll, employment regulations, employee engagement and employee relations.
• Strong experience in dealing with unions.
• Experience of conducting and participated in Domestic Enquiry
• Knowledge in compliance audit (RBA, SMETA) is an added advantage.

The Hershey Company