Job Description

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world\'s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission Ensure a thorough support and follow-up at all stages of the Customer Relation General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media. Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests. Handle and qualify incoming complaints, ensuring that the service provider\'s agents provide all reasonable assistance and information to Client in order to solve them or in specific cases. Handle outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX. Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Master\'s Degree in any field. Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. Strong time management skills and motivation to exceed expectations Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones. Excellent verbal and written communication skills in English and the language of the supporting market.

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