Job Description

Senior Level exposure to M365

RESPONSIBILITIES:

Covering the IT support queue, working from a service desk to
assist our internal user base with any IT issues. Onsite &

remote users

Supporting/Maintaining the various collaboration tools in
meeting rooms, Logitech Tap, Polystudios

Responsible for the monitoring/maintenance/security of all
endpoints

Manage and maintain the overall M365 tenant configuration and
health.

Implement governance, compliance, and lifecycle management
policies.

Oversee user provisioning, deprovisioning, and license
allocation.

Support hybrid identity and authentication (Azure AD, SSO,
MFA).

Administer mail flow, mailbox management, and email security. Configure transport rules, retention policies, and hybrid
Exchange setups.

Manage site collections, permissions, and sharing settings. Support OneDrive sync issues and implement DLP policies. Configure Teams policies, lifecycle management, and
integrations.

Support Teams voice, calling plans, and meeting
configurations.

Implement and monitor Microsoft Defender for Office 365 and
Purview.

Manage Conditional Access, audit logs, and compliance
features.

Deploy and manage devices using Microsoft Intune. Configure compliance policies, app protection, and Autopilot. Generate usage, adoption, and security reports. Provide insights and recommendations to improve M365 usage. Develop PowerShell scripts for automation and reporting. Utilize Power Automate and Graph API for workflow
automation.

Act as Tier 3 support for M365-related issues. Provide documentation and training to IT staff and end-users. Test and apply new software/maintenance patches
support global active directory domain including

but not limited to DHCP, DNS, Group Policy, Sites & Services

Responsible for the management, monitoring, maintenance and
provisioning of infrastructure services

Respond to internal/external customer support requests Ownership of issues, collaboration with other teams Support the success and development of others in the team Understanding of AWS services, including AWS Workspaces Providing technical support remotely to our global offices Using a help desk system for incident management and
escalation

Troubleshoot system and application issues and provide
feedback

Proactively document all works into knowledge base To spot and report where improvements can be made Assisting with projects of all sizes including technology
infrastructure and software projects

Work within established configuration and change management
policies to ensure awareness, approval and success of changes

made to the network infrastructure

Requirements

5+ years of experience managing Microsoft 365 environments. Strong expertise in Exchange Online, SharePoint Online,
Microsoft Teams, and Intune.

Deep understanding of Active Directory (AD) and Azure Active
Directory (Azure AD), including:

Group Policy Objects (GPOs), OU structure, and domain trust relationships. User and group management, permissions, and access control. AD replication, DNS, and troubleshooting domain-related
issues.

Experience with hybrid identity environments, including Azure
AD Connect and synchronization troubleshooting.

Proficiency in PowerShell scripting for automation, reporting,
and bulk operations.

Solid grasp of Conditional Access, MFA, and identity protection
strategies.

Familiarity with compliance tools such as eDiscovery, DLP, and
audit logging.

Excellent troubleshooting, documentation, and communication
skills.

End point management systems (Jamf, Intune, Endpoint
Central)

Troubleshooting remote and onsite user issues across multiple
different endpoint types and OSs

In-depth understanding of Microsoft Active Directory VMware/vSphere experience (installation, configuration,
maintenance and troubleshooting)

Experience with Linux & Windows Servers Domain trusts, AD replication, AD Connect, GPO, OU structure
management

Storage skills, Fibre channel, ISCSI, SAN and NAS Experience with cloud technologies, especially Azure, AWS,
EC2, WorkSpaces

Technical proficiency and knowledge of IT infrastructure,
networks, and systems to effectively manage and troubleshoot

issues

Scripting Bash/PowerShell Proven knowledge and troubleshooting skills Experience working in a BAU/Project team
Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM11,000.00 per month

Work Location: In person