Job Description

Job Responsibilities:

Provide first level help desk support for computer hardware, software, databases, printers and other peripherals. Onboarding/ offboarding users. Procurement of client hardware such as printers, computers, mobile devices and associated peripherals. Liaise with vendors and service providers to resolve problems with hardware, software, databases, printers and other peripherals. Maintain accurate records of IT activities and infrastructure. Adhere to documentation of procedures. Configure and deploy desktop, laptop and tablet computers to users including provision of network and email accounts. Provide configuration services for database so ware based on operational requirements of company users, including user security, reports and data views. Provide internal IT services for meetings, presentations, data access and training. Provide on-site technical support for meetings, including contacting vendors for support for meeting software. Including after-hours support as required. Development and deployment of vendor strategies including integration between 3rd party products. Assist with RFP development evaluation. Assists with network and systems security including standards and tests. Assists with maintenance of the company's network security appliances, including but not limited to, firewalls, intrusion prevention/detections systems and anti-virus/malware. Assists with maintenance of IT alerting and monitoring systems, as well as corporate network event and security logs. Perform Project management for relevant IT initiatives. Coordinate, manage and supervise third-party IT infrastructure and security service providers. Assists with IT infrastructure operations, including managing integrity of and operating efficiency of LAN/WAN/VPN/Wired & Wireless infrastructure, operating standards, guidelines, metrics, key performance indicators and processes. Assists with management of the Company's data centres and locations, including oversight of all hardware and equipment at these sites to best practice security standards. Assists with the design, planning and implementation of company IT network infrastructure, including switches, routers, wireless access points, fibre and video surveillance systems. Assists with maintenance of server infrastructure including physical and virtual servers running Microsoft Windows Server, and MS Hyper-V with High-Availability and Failover clustering technologies. Administer the Company's Active Directory Domain including Users, Computers, Groups and Group Policy Object creation and administration. Administer and maintain the Microsoft 365 environment, including Zoom and other meeting applications. Perform maintenance tasks and troubleshoot issues on company enterprise applications and databases. Ensure system integrity and availability of Company systems by ensuring backups, access control, system audit, and disaster recovery are effectively managed & maintained. Participate in disaster recovery and business continuity planning, including Emergency Management. Work with third-party service providers & vendors to troubleshoot and continually improve Company IT systems, infrastructure, and security. Serve as alternate/backup for IT team members. Implement additions / moves / changes regarding Phone Systems, Mobile Devices and the mobile device management server and provide technical support. Provide end-user training, including enterprise application, data security and IT policy awareness. Create and update client and server-side documentation and procedures, and network topology diagrams. Assess, prioritize and ac on IT Help Desk tickets. Perform assessments and manage purchases of various hardware and software technologies in compliance with the Company's Purchasing Policy. Participate in budget planning for Corporate IT related projects. Liaises and cooperates with other departments as required to ensure efficient coordination of corporate IT projects. Travel to remote sites to provide support to Company computer users. Responsible to be a proactive and engaged member of the IT Services team. Provide assistance in a respectful and professional manner to the team in reaching our goals. This assistance may include: backing up other staff, responding to queries regarding IT systems, and providing advice to staff on IT matters. Display and promote positive "Team Player" attitudes and actions. This includes positive communications with supervisors and other Company staff regarding ideas and initiatives to enhance the workplace, improve policies, procedures, and services. Promotes a high standard of customer service to the public as well as to all internal customers. This position includes a significant portion of phone and in person support, as well as help desk messaging, therefore requiring excellent oral and written communication skills. Comply with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act. Performs other duties as assigned.

Job Requirements:

Bachelor's Degree in Computer Science, IT or related field. Experienced working with network and server management support. Up-to-date knowledge of new systems, information, software, hardware and upgrades. Minimum 2 years of experience in IT role. Excellent written and verbal communications skills. Ability to think logically, attention to detail and good problem solving skills. Team spirited, responsible and initiative with positive work attitude. Fast learner, self-driven, self-motivation and proactive.

Working Hours: Monday to Friday (8.30am - 6.30pm)

Working Location: Rest N Go HQ Bandar Sri Damansara

Please send your updated CV via WhatsApp to +6017-555 2758

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,800.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

Expected salary Notice period Do you have own transport?
Willingness to travel:

25% (Preferred)
Work Location: In person