Job Description

JOB SUMMARY As a member of the property management staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems. CANDIDATE PROFILE Education and Experience . College degree or equivalent work experience. Possess 3-5 years experience in like position. . Previous experience in IR Global Field Services or Marriott Systems Support desirable. . System-related professional certifications desired. CORE WORK ACTIVITIES Managing Technology Needs within Budget Targets . Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies. . Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks may process invoices . Conducts periodic inventories of applications and hardware. . Ensures technology assets are secured. . Complies with technology-related vendor contracts. Building and Sustaining Relationships with Customers . Provides exceptional customer service. . Is professional and responsive to inquiries from customers/vendors/peer group. . Provides timely, accurate, and detailed status reports as requested Ensuring Client Technology Needs are Met . Assists in disaster recovery and business continuity as it relates to technology. . Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed. . Performs adds/moves/changes/deletions. . Supports end-use pager cellular phone issues. . Troubleshoots high-speed Internet access problems . Escalates problems as appropriate through direct supervisor, Global Field Services, MSSC. . Images desktops, installs new software applications, applies patches, maps drives to correct server/network. . Moves/adds/changes PCs/peripherals migrating data when necessary. . Performs routine desktop backup as scheduled or directed. . Provides end-user support to property staff, business center. . Assists with setup or reset of security passwords . Supports email and use of MI network . Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance. . Works as part of a team to execute a disaster recovery plan. When you join the Sheraton family, you become a member of its global community. We\'ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you\'re a team player who is excited to deliverameaningful guest experiences, we encourage you to exploreyour next career opportunitywith Sheraton.

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