Job Description

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok. About The Team We are seeking a Senior IT Support Engineer to provide the best class of IT Service to our internal users in a growing business in the technology industry. The role will report to the IT Service Country Leader and roll out to the Regional Service Desk Manager. Responsibilities - Site owner for all IT related matters, taking care of the daily operation, escalations, and ad-hoc tasks. Provide updates, and knowledge sharing to the local team. - Provide onsite/remote L1 and L2 technical support for our employees through Email, IM, Walk-in, and Ticketing. - Our supporting scopes include but are not limited to end-user devices, conference technology, and applications software within the site corporate environment. - Drive continuous service improvement plans in technology-related matters affecting end-user productivity and improving user experience satisfaction. - Identify and develop better tools, and implements improvements and solutions to increase the operational efficiency of the IT Service management process with a focus on excellent user journeys, experiences and satisfaction. Qualifications - Strong understanding of the following IT skillsets, Hardware and Software (Windows and Mac), Networking, Scripting, Automation, Application Troubleshooting, Mobile Device Management, and Preventive Maintenance. - Minimum 5 years of relevant IT working experience in an on-site MNC end-user support environment with at least 500 user base. - Business language proficiency in English and one other local language. - Bachelor\'s Degree or equivalent practical experience. - Good problem-solving skills, and ability to troubleshoot and resolve issues independently. - Team player with a collaborative mindset, able to consider the \'big picture\' during the decision-making process. - Good understanding of applications such as LarkSuite, Google Workspace, Email (Gmail), Desktop Publishing (Microsoft Office), and Web Browsers (Safari, Chrome, etc.) - IT Project Management Experience and IT Service Management Experience. Leadership Qualities - Inspire and bring out the best in team members. - Accountability of projects/tasks being assigned. - Delegate and empower team members. - Effectiveness of utilizing available resources to achieve goals. - Empathy and customer obsession. - Assisting in recruiting, training, and supporting IT Support Engineers. Desired Skills - Working knowledge of Conference Technology, and Audio Visual. - Working knowledge with 1 or more ITSM ticketing systems. - Working knowledge of Cloud-based applications & services. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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