Job Description

\xc2\xb7 Execute Billing plans and processes to achieve accurate and effective delivery of billing information to customers\xc2\xb7 Supervise a team of professionals and ensure the team meets critical goals and deadlines\xc2\xb7 Oversee delivery and quality of Billing support services, operations and systems\xc2\xb7 Ensure delivery of service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations\xc2\xb7 Monitor invoicing activities and processes to ensure that invoices are issued in conformance to negotiated terms and current legislation\xc2\xb7 Review and resolve issues related to bill discrepancies such as incorrect rates, charges, etc., or direct queries to billing inquiry team\xc2\xb7 Execute processes and ensure compliance to processes to provide timely billing and maintenance of customer accounts\xc2\xb7 Analyze the invoice accounting controls to determine daily financial impact\xc2\xb7 Train and ensure effective usage of billing tools, systems and technology to maximize effectiveness and accuracy of billing operations\xc2\xb7 Resolve issues outside of normal process such as difficult customers, bad debt issues, special rate calculations, etc.\xc2\xb7 Resolve customer issues escalated by their team such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.\xc2\xb7 Identify opportunities and recommend improvements in existing processes, systems and methods for enhanced effectiveness and efficiencyWe are expecting the incumbent to meet these requirements:\xc2\xb7 Min. 8 years of billing work experience in Freight Forwarding industry.
Bachelor\xe2\x80\x99s Degree in any discipline.
Strong analytical skills.\xc2\xb7 Excellent reading and writing skills in Bahasa Malaysia & English\xc2\xb7 Strong knowledge in using Microsoft Office applications.\xc2\xb7 Experience in leading and managing a team of employees.
This position is located in USJ, Selangor.We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.

DHL