Prudential\xe2\x80\x99s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people\xe2\x80\x99s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.The incumbent is responsible to manage an efficient and effective Claims team by meeting and exceeding management\xe2\x80\x99s expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer\xe2\x80\x99s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.The incumbent is also to participate actively in delivering cost containment and that genuine claims are paid expediently. The position requires active involvements in managing medical claims costs down through dialogues, discussions, educations, training, communications to all parties who are stakeholders of the product; i.e. the policyholders, agents, hospitals administrators, doctors etc.The incumbent is responsible to manage an efficient and effective Claims team by meeting and exceeding management\xe2\x80\x99s expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer\xe2\x80\x99s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.The incumbent is also to participate actively in delivering cost containment and that genuine claims are paid expediently. The position requires active involvements in managing medical claims costs down through dialogues, discussions, educations, training, communications to all parties who are stakeholders of the product; i.e. the policyholders, agents, hospitals administrators, doctors etc.PRINCIPAL DUTIES:
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