Job Description

Prudential\'s purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people\'s career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.The incumbent is accountable for meeting and exceeding operational process standards in order to provide efficient and effective support to the company\'s goals. Due to the complexity of the insurance industry, the incumbent must have a solid understanding of the various insurance products (and their functions / technicalities) and operational processes in order to ensure the customer\'s inquiries and requests are responded to in accordance with established service levels. In addition, the incumbent must collaborate closely with other customer fulfillment departments to provide exceptional service quality to customers. 1. Maintains staff through recruiting, selecting, orienting, and training employees while providing opportunities for personal growth. 2. Manage and complete daily activities by ensuring service levels and quality controls are met. 3. Meets staff targets by communicating job expectations, planning, monitoring, and evaluating job results, coaching, advising, and disciplining personnel, and designing, organizing, and enforcing systems, policies, procedures, and productivity standards. 4. Maintains quality service by enforcing quality and customer service standards, assessing and resolving quality and customer service issues, recognizing trends, and advocating system improvements. 5. Strategic planning, management, coordination, control, and monitoring of Unit plans to ensure that the department\'s and company\'s operational objectives are realized. 6. Implementing projects to streamline operations or improve servicing capabilities. 7. Ensures that the section is in compliance with all regulatory and business requirements. 8. Accountable for ensuring that suitable procedures and controls on servicing leakages and fraud management, as well as legal case monitoring, are in place. 9. Maintaining subordinates\' performance. 10. Determining appropriate training for subordinates to ensure they are up to date on market and business requirements. 11. Attending meetings on behalf of the department head. 12. Contributes to team effort by completing relevant tasks as needed. Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

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