Job Description

Job summary Responsible for the implementation, on-going evolution and oversight of DKSH HEC Client and Customer OMNI channel digital products including definition, tracking, analytics and achievement of project KPI\'s as well as ensuring country alignment and delivery of their \'go to market\' and platform marketing plans. General responsibilities Coordination and execution of multiple digital related projects ensuring consistency with strategy and business objectives. This includes, but is not limited to Customer and Client Connect, eCommerce, New retail and digital shelf. Identify, propose and implement \'Test, Learn, Scale\' pilot initiatives and drive adoption of new capabilities taking a lead market approach. Define, validate and monitor delivery of business goals and KPIs. Identify services and solutions, from the portfolio of digital products, which can be sold by Business Development teams to clients. This will include developing the associated selling tools required by the Business Development teams. Regularly conduct relevant surveys and audits to develop strong understanding of competitor activity, client and customer needs as well as local market understanding. Anticipate, identify and solve any roadblocks or challenges that may impact initiative delivery Document and communicate project status to teams on a regular basis to ensure all teams are aware of next steps and project milestones. Monitor and communicate progress, build relations with external & internal stakeholders for ensuring success. Leadership responsibilities Establish and lead agile cross-functional project teams responsible for delivering identified priority Digital Client and Customer OMNI channel projects. Define, prioritize and propose for approval the product features, following through the development with Digital Business, IT or third-party providers. Identify and lead \'Test, Learn, Scale\'. Work in partnership with internal and external teams or partners to deliver digital projects on time and to budget through effective management of the project timeline, issues, risks, dependencies, and deliverables. Build and maintain relationships with key stakeholders within the organisation; manage stakeholder expectations to ensure all teams are aligned on strategy and delivery, align with rest of team on resource allocation and timing. Able to handle multiple projects and exercise good judgment in prioritizing tasks.

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