Job Description

The Senior Manager, Group Technical Delivery for Salesforce will oversee the implementation and optimization of Salesforce solutions throughout the organization, leveraging extensive expertise in advanced Salesforce modules like CPQ and ServiceMax. The ideal candidate should possess strong functional knowledge and a successful history of managing Salesforce applications in a dynamic environment.Job Responsibilities:

• Manage operating budgets and resource allocation to ensure efficient and effective use of resources.
• Develop, maintain, and enforce IT applications policies, standards, best practices, and guidelines within implementation and delivery methodologies.
• Plan, manage, and execute complex project engagements, ensuring quality deliverables and alignment with business objectives.
• Ensure the development and maintenance of business continuity plans for critical Salesforce applications.
• Monitor the progress of Business Solutions and system architecture deliveries, adjusting as needed to meet evolving business requirements.
• Continuously review, enhance, and improve defined standards, policies, and delivery processes.
• Guide users and stakeholders in the effective use of Salesforce solutions, ensuring alignment with technical design and business goals.
• Collaborate with technical teams to address business process needs and communicate solutions that support ongoing business operations.
• Identify potential issues or gaps in Salesforce implementations, driving resolutions to prevent customer impact and promote continuous improvement.
• Act as a liaison between users, vendors, and technical teams to ensure the functional use of applications.

Team Leadership & Management Responsibilities:

• Manage and mentor a high-performing team of 6 technical specialists and 1 functional manager, fostering a collaborative environment that promotes growth, development, and accountability.
• Provide strong people management, ensuring clear communication of team goals, regular performance feedback, and driving a culture of excellence and continuous improvement.
• Lead and manage the team in delivering Salesforce-related goals, driving execution, and ensuring alignment with the overall business strategy.
• Standardize architecture and support delivery to ensure consistency across business units and solutions.
• Drive team development by providing learning opportunities in Salesforce applications and fostering key behaviors aligned with organizational goals.
• Continuously pursue self-learning and improvement in Salesforce applications and leadership skills to meet evolving business demands.

Attractive Remuneration Package|Enhance your Development SkillsFunctional Skills and Knowledge:

• Deep functional knowledge of Salesforce, with expertise in managing Salesforce applications at the regional or global level.
• Extensive experience with Salesforce modules, including CPQ, ServiceMax, Field Services, Conga, Revenue Intelligence, and Einstein.
• A proven track record in deploying Salesforce solutions at the enterprise level, preferably within the consumer goods or healthcare industries.
• Up-to-date knowledge of Salesforce technologies and emerging trends in the field.

Job Requirement:

• Salesforce certifications are required, including Salesforce Advanced Administrator, Salesforce Consultant, and Salesforce Certified CPQ Specialist. Certifications in ServiceMax, Field Service, or Einstein Analytics are highly desirable.
• Bachelor\'s degree in Computing, Information Technology, or a related field.
• Proven experience managing Salesforce solutions in a fast-paced, high-pressure environment, with the ability to adapt quickly to changing priorities.
• Strong project management skills with experience in delivering large-scale Salesforce implementations on time and within budget.
• Exceptional leadership and people management skills, with experience managing cross-functional teams and driving high performance.
• Excellent communication, leadership, and stakeholder management skills.

Our client is a leading market expansion services provider that specializes in helping companies grow their businesses in Asia through sourcing, marketing, sales, distribution, and logistics. With a strong presence in multiple countries, they connect businesses with local markets and consumers, facilitating entry and expansion across diverse industries.

• Attractive Remuneration Package
• Enhance your Development Skills
• Build up your stakeholder management skills

Michael Page