Job Description

FIND YOUR \'BETTER\' AT AIA If you believe in better, we\'d love to hear from you. About the Role The newly created Group Risk and Compliance Business Support Centre of Excellence (COE) will provide best in class support for all Risk and Compliance systems utilized by AIA staff. Incumbents will play a key role within Risk and Compliance and be subject matter experts for all Risk and Compliance processes conducted by various systems owned by the function, enabling them to provide guidance, support, training, and best practice to all end users across AIA. The Group Risk and Compliance Business Support will also play a key role to ensure the effective governance, maintenance over all systems as well as ensure that our systems continue to be fit for business process. Training and Guidance Develop training and other reference material to support end user adoption and usage Facilitate periodic training for relevant new joiners and key system users Be key point of contact for general end user system queries System Support - Change Management Document business requirements for change requests Review all proposed change requests for business impact and benefit Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance Be key point of contact for IT throughout review and development of all change requests Work with Head Office to prioritise all approved changes based on business demand Communicate system changes to business unit and group functions and facilitate training where needed Lead consultation processes as required for material changes Prepare UAT plan Complete end to end testing for approved change requests Develop/update training material for approved changes Execute training as required for approved change requests System Support - System Problems/Application Errors As required by IT, support incident review to clarify current expected behavior Be key point of contact for any third-party contractor involved in incident resolution As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies Complete testing of fixes prior to production deployment Analyze incident trends and root causes regularly and propose system enhancement if any Ensure fixes are tracked and followed up until successful remediation and deployment System Support - Service Requests/Other Requirements Be business approver for system user access Be key point of contact to IT support to resolve Service Request queries Facilitate weekly governance forums to review all open items related to system performance/maintenance Be key point of contact for BU and group functions on all business-related system queries On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users System Support - General Requirements Develop Annual Maintenance Calendar with IT support team Develop SOW as required with any required third parties Complete Annual User Recertification Complete Disaster Recovery Drills as required Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support) Complete annual Third-Party Security Assessment and other associated vendor assessments/checks Annual BAU price negotiation Billing and invoice reconciliation Job Requirements : Minimum of 5 years\' experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry In-depth knowledge of system development lifecycle Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills Fluent in spoken and written English with ability to present articulately

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